Credit Collections Manager

Category Accounting/Finance DescriptionThe Credit Collection Manager is responsible for managing the credit and collections department, ensuring that the company's accounts receivable is collected in a timely manner while maintaining positive relationships with customers. This role involves overseeing credit policies, assessing creditworthiness, managing collections activities, and mitigating risk.Essential Duties and Responsibilities: * Credit Management: * Develop and implement credit policies and procedures to mitigate risk. * Assess the creditworthiness of potential and existing customers through credit reports, financial statements, and other relevant data. * Approve or deny credit applications based on established criteria and credit limits. * Collections Operations: * Oversee the collection of outstanding accounts receivable, ensuring timely payments. * Develop and implement strategies to improve collection rates and reduce delinquent accounts. * Monitor aged receivables and coordinate with the team to follow up on overdue accounts. * Team Leadership: * Supervise, train, and mentor the collections team. * Set performance goals, conduct regular evaluations, and provide feedback. * Foster a positive and productive work environment, encouraging professional growth. * Customer Relations: * Maintain positive relationships with customers while effectively managing collections.*

Resolve disputes and discrepancies in a professional and timely manner. * Negotiate payment plans and settlements as necessary. * Reporting and Analysis: * Prepare and analyse reports on accounts receivable status, aging, and collection activities. * Provide regular updates to senior management on collection performance and issues. * Identify trends and areas for improvement based on data analysis. * Compliance and Risk Management: * Ensure compliance with company policies, industry regulations, and legal requirements. * Manage the escalation process for delinquent accounts, including legal actions if necessary. * Implement and monitor internal controls to prevent fraud and errors. * Process Improvement: * Identify opportunities for process enhancements and implement best practices in credit and collections. * Utilize technology and software to streamline and automate credit and collections processes. * Continuously review and optimize credit policies and procedures. * Collaboration: * Work closely with the sales, customer service, and finance teams to support business objectives. * Coordinate with external partners such as collection agencies and legal firms when necessary. * Participate in cross-functional projects to support company initiatives.Position RequirementsEducation: Bachelor's degree: Finance, Accounting, Business Administration, or a related field.Certifications: Professional certification (e.g., Certified Credit Executive, Credit Business Associate) is a plus.Experience: Minimum of 5 years of experience in fieldSkills: * Strong leadership and team management skills. * Excellent communication and interpersonal abilities. * Proficiency in credit analysis and collections software. * Strong analytical and problem-solving skills. * Attention to detail and organizational skills. * Knowledge of relevant laws and regulations (e.g., Fair Debt Collection Practices Act).Physical/Other Requirements: * Standard office environment with potential remote work flexibility. * May require occasional travel for customer visits or industry conferences. * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. * Must be able to lift and carry up to 30 lbs.Full-Time/Part-Time Full-Time Position Credit Collections Manager Exempt/Non-Exempt Non-Exempt Open Date 6/11/2024 Location Corporate- 999 About the Organization Wilbert Funeral Services Inc. is a concrete manufacturer and service provider to the funeral service, building trades and agricultural market places. Manufactured products include burial vaults, monuments, septic tanks, retaining walls, storm shelters and miscellaneous agricultural precast products. Our operations include manufacturing plants and warehouses in 20 states. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.