Credit & Collections Clerk

Position SummaryAcuren Inspection is currently looking for a remote Collections Clerk to support our US operations.Responsibilities * Monitor and manage a portfolio of accounts to ensure timely payment and minimize delinquency rates * Daily collection calls/emails on past due accounts * Conduct all customer contact in the spirit of providing friendly, courteous service * Maintain accurate records of collection activities, including customer contact details, payment arrangements, and collection notes * Answer customer questions regarding their account status and billing issues * Research disputes/short payments on customer accounts * Liaison with billing admins to resolve billing errors and credit memo requests * Recommend credit holds for delinquent accounts * Identify bad debt balances based on company policy * Provide regular updates to Office Managers and Controllers of AR delinquencies * Identify and propose solutions to increase the effectiveness of processes and procedures * Support local offices with dunning letters * Prepare and distribute customer statements * Monitor shared email providing timely replies to customer inquiries * Support other areas of accounts receivable as neededRequirements*

High School Diploma* 1 - 5 years of experience with AR Collections * Ability to professionally and effectively build relationships * Demonstrate excellent oral and written communication skills * High degree of accuracy and attention to detail * Basic proficiency in MS Outlook, Word, Excel, Teams, MAS 500, Additional Acuren-specific systems, Additional client-specific systems * Experience working in an industrial environment would be considered an assetBenefits * Competitive salary * Medical, dental, vision, and supplemental insurance* 401K Plan * Paid Holidays * Paid Time OffCompany OverviewAcuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.