Credit & Collection Analyst

Hewlett-Packard Company Spring , TX 77387

Posted 11 months ago

This position will be responsible for end to end collection management of a very critical and complex Channel portfolio reporting to the Channel Collection Manager.

Duties include:

  • Research and reconcile customer accounts using multiple systems and tools, i.e. knowledge of SAP, Excel, Word, PowerPoint

  • Regularly communicates with customer to ensure timely payment of invoices and resolution of disputes

  • Monitors and maintains A/R while providing support to the internal and external HP partners and customers

  • Regularly updates Collections Manager and Credit Analyst to ensure visibility is maintained in regards to potential risk, i.e. past dues, pay trend, settlements

  • Maintain professional and timely communication with internal and external customers (preferably same day response)

  • Effectively communicates and escalates delinquent receivables and disputes to customers, internal partners, and/or management

  • Identifies, negotiates and implements payment solutions with customers while adhering to HP policies and procedures

  • Negotiates and prepares settlement agreements by working with internal and external partners

  • Minimizes bad debt through early identification of receivables "at risk"

  • Ensure that internal requirements are completed accurately and timely, i.e. accruals, write-offs, monthly BFT's

  • Review and follow policies and procedures to ensure audit compliance, i.e. Global Credit Policy, Americas Collections Processes, Sarbanes Oxley

Education and Experience Required:

  • First level university degree with a focus in business or economics

  • Typically 5 or more years of experience in collection, strongly preferred experience with federal government collection

  • Must have legal authorization to work under a Federal requirement performing collection activities for government portfolios

Knowledge and Skills:

  • Intermediate written and verbal communication, negotiation, and conflict resolution skills.

  • Intermediate accounting knowledge.

  • Intermediate problem solving skills.

  • Basic computer skills.

  • Intermediate prioritization skills.

  • Basic understanding of risk mitigation tools.

  • Intermediate understanding of HP's order management process.

  • Intermediate understanding of HP's dispute management process.

  • Intermediate understanding of collection processes and financial concepts.

  • Intermediate influence skills.


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Credit & Collection Analyst

Hewlett-Packard Company