This position will be responsible for end to end collection management of a very critical and complex Channel portfolio reporting to the Channel Collection Manager.
Research and reconcile customer accounts using multiple systems and tools, i.e. knowledge of SAP, Excel, Word, PowerPoint
Regularly communicates with customer to ensure timely payment of invoices and resolution of disputes
Monitors and maintains A/R while providing support to the internal and external HP partners and customers
Regularly updates Collections Manager and Credit Analyst to ensure visibility is maintained in regards to potential risk, i.e. past dues, pay trend, settlements
Maintain professional and timely communication with internal and external customers (preferably same day response)
Effectively communicates and escalates delinquent receivables and disputes to customers, internal partners, and/or management
Identifies, negotiates and implements payment solutions with customers while adhering to HP policies and procedures
Negotiates and prepares settlement agreements by working with internal and external partners
Minimizes bad debt through early identification of receivables "at risk"
Ensure that internal requirements are completed accurately and timely, i.e. accruals, write-offs, monthly BFT's
Review and follow policies and procedures to ensure audit compliance, i.e. Global Credit Policy, Americas Collections Processes, Sarbanes Oxley
Education and Experience Required:
First level university degree with a focus in business or economics
Typically 5 or more years of experience in collection, strongly preferred experience with federal government collection
Must have legal authorization to work under a Federal requirement performing collection activities for government portfolios
Knowledge and Skills:
Intermediate written and verbal communication, negotiation, and conflict resolution skills.
Intermediate accounting knowledge.
Intermediate problem solving skills.
Basic computer skills.
Intermediate prioritization skills.
Basic understanding of risk mitigation tools.
Intermediate understanding of HP's order management process.
Intermediate understanding of HP's dispute management process.
Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills.