Purpose of JobThe Credit Card Executive will primarily be responsible for managing the P&L for an individual product(s), ensuring business plan expectations are achieved with additional focus on expense management and end-to-end customer experience. This position is directly responsible for leading significant growth in one of USAA's most important portfolios. This Executive will work collaboratively with Marketing, Finance, Risk Management, Compliance, Legal, Information Technology, Operations and the Distribution Sales and Services groups to deliver an industry leading product offering that meets Member needs and drives profitability.
Manage the P&L ensuring business plan expectations are achieved with a focus on growing Membership and driving profitability.
Regularly review and manage the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery. Document the results and develop a plan for closing gaps.
Provide product performance reporting to senior management that is inclusive of USAA's performance as well as industry benchmark data; be an expert with respect to the competitive landscape.
Work collaboratively across Product, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services groups to deliver an industry leading product offering that drives strong profitability growth across USAA.
Optimize product mix, leveraging segmentation to drive profit, Member satisfaction, and retention. Directly accountable for executing product and emerging payment strategy (Build, Buy, Ally), working with marketing partners to create customer demand and increase cross-sell capabilities across the distribution network.
Manage plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management.
Responsible for communicating the product value proposition to Distribution organization. Ensure product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).
Manage 3rd Party Relationships (IT, 3rd products, and alliances).
Bachelor's degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
10+ years of progressive related experience developing strategies, managing major initiatives and delivering results within a complex matrix environment
4+ years of people leadership experience in building, managing and/or developing high-performing teams
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals
Executive-level business acumen in the areas of business operations, industry practices and emerging trends
5+ years' experience in managing a Credit Card product lines or businesses
Strong business and financial analytic capabilities around product P&L's, marketing programs, business development/partnership programs and risk management
Experience in marketing, finance, analytics, operations, compliance, digital or IT teams in partnership with card teams
Demonstrated expertise in technology solutions, especially with respect to product features (e.g. rewards platforms), product acquisition (retail delivery platforms e.g. internet, mobile) and product life cycle management
Experience in the development of new and on-going management of existing 3rd party alliances
Understanding of current and changing regulatory environment, with an emphasis on impact to current and new product development
Advanced degree or studies in the area of Business Administration
United Services Automobile Association (Usaa)