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Credit Card Disputes And Prepaid Cash Accounts Team Lead

Expired Job

Apple Inc. Austin , TX 78719

Posted 3 months ago

Job Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly.

Bring passion and dedication to your job and there's no telling what you could accomplish.Do you love thinking analytically? Are you passionate about using your financial knowledge to navigate complex challenges? Just as our customers find value in Apple products, the Finance group finds value for both Apple and its shareholders.

As part of this group, you'll play an integral role in ensuring our day-to-day financial health. You and your team will support Apple's growth, both top and bottom line, by applying the same level of innovation toward financial matters as we do toward our products and services. You'll also collaborate with Apple teams across the world to develop more effective investment strategies and risk management.

Finance is essential to upholding our global dedication to excellence, and it is directly responsible for shaping the company's future. Join us, and you'll have a critical role in continuing Apple's legacy of efficiency and success.We are seeking a strong individual contributor to lead the day-to day execution of Credit Card Disputes and One Time Customer Account activities within the Americas Order to Cash department. In this position, you will provide guidance, direction and leadership to a group of Specialists and analysts to process day-to-day disputes, customer refunds, order release requests and related accounting control activities timely and accurately. This position is based in Austin, TX.

Key Qualifications

Experience supporting and coaching team members to achieve performance goals

Good knowledge of credit card processes, accounting and SOX controls Strong customer services, business partnership and cross-functional leadership skills

Strong verbal and written communication skills

Strong ability to partner with Business Intelligence Analyst to develop and deliver innovative reporting and scalable solutions Strong process and data analytical skills Strong time management skills and ability to work in a high volume environment with stringent deadlines

Prior experience with SAP, iRecon and RCDM preferred

Prior experience with payment processing preferredSQL and Tableau proficiency is a plus


  • Lead day-to-day execution of AMR credit card disputes and OTA activities to achieve key results. Provide coaching and training to the team.

    Provide backup to the manager and lead team meetings as needed. Provide timely and accurate analysis and reporting to track key performance metrics and communicate actionable business insights to management. Conduct monthly and quarterly reconciliations and SOX testing.

    Perform quarterly credit card bad debt accrual analysis and work with LOB Finance to set the appropriate reserve guidance. Support manager on resource planning activities to ensure resource are fully utilized and properly assigned. First point of contact for escalations and questions Business/technical liaison to SME's, LOB partners, GBS partners, IS&T, and external partners.

    Identify and lead process improvement initiatives. Ensure process and desktop procedures are current and complete.


  • Bachelors degree in Accounting, Finance or similar experience
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Credit Card Disputes And Prepaid Cash Accounts Team Lead

Expired Job

Apple Inc.