Credit And Receivables Supervisor

Job Description

Responsibilities include:

• Supervise Credit, Collections and Receivables teams for the purpose of ensuring work assignments are complete and within department objectives.

• Partner with internal customers to educate and enforce accounts receivable procedures, policies, along with internal audit controls.

• Maintain confidentiality of company and consumer data in both external and internal business dealings.

• Audit the AR Daily Deposit and payment posting reconciliation Cash Control report.

• Maintain company cash controls throughout all processes.

• Supervise payment identification and posting process to ensure timely allocation of payments and adjustments by the close of each billing cycle.

• Audit and manage the Petty Cash balance and disbursements through cash advance process.

• Conducting weekly and monthly aging reviews with collections team.

• Monitoring both teams to ensure drop boxes requests are completed daily.

• Monitoring the phone gate to always ensure proper staffing and phone coverage.

• Monitoring daily credit queues to ensure all ads failing credit have been addressed.

• Training and coaching new and existing collection and AR reps.

• Lead the Unit in analyzing the potential for continuous process improvement.

• Coordinating with client solutions and sales teams to ensure payment within terms.

• Overseeing account credit analysis with new and existing accounts to manage risk.

• Building and maintaining strong relationships with our partners internally and externally

• Meeting the company's goals of strong financial performance and excellent customer service, according to monthly and annually set objectives and measurements.

• Helping the collectors to facilitate quick resolution of disputes.

• Achieving monthly collection goals via effective collection calls, consistent coverage of entire assignment, and adherence to department policies and procedures.

• Monitoring delinquent advertising accounts and ensuring the team initiates referral process.

• Auditing documents and requests prepared by team for referral, refunds, or transfers.

• Other duties as assigned.

Requirements include:

• Leadership across multiple teams with connected functionality.

• Commitment to excellence and accuracy, and excellent customer service.

• Ability to deal with internal and external customers in a professional manner.

• Excellent negotiating skills with a sensitivity to public relations.

• Excellent oral and written communication skills, particularly regarding follow-up on unresolved issues.

• Ability to handle multiple demands calmly and effectively, while maintaining attention to detail and follow through.

• Ability to work in a team setting, including the ability to raise issues effectively.

• Ability to meet deadlines in a fast-paced work setting.

• History of taking personal responsibility to make sure the job is accurate, timely and complete.

• Knowledge of accounting principles to provide billing explanations to customers.

• Strong Excel skills required.

• Oracle, and SAP experience a plus.

• 5-7 years of relevant experience or combination of education (bachelor's degree preferred) and

work experience required.

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage

• Company-paid pension and 401(k) match

• Three weeks of vacation and up to three weeks of paid sick leave

• Nine paid holidays and two personal days

• 20 weeks paid parental leave for any new parent

• Robust mental health resources

• Backup care and caregiver concierge services

• Gender affirming services

• Pet insurance

• Free Post digital subscription

• Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife