Credit And Collections Specialist

Black Box Network Services Minneapolis , MN 55415

Posted 2 months ago


Purpose of the Job:

With general direction and working within established guidelines and with predefined limits of approval, the Credit and Collections Specialist performs a wide variety of credit and collections functions and is responsible for related activities, such as collection of receivables, reconciliation of uncollectible invoicing transactions and investigation of credit and recommendation of credit limits.


Primarily Roles & Responsibilities

  • Perform all collection activities for assigned portfolio of accounts while striving to maintain a Day Sales Outstanding to meet or exceed Black Box objectives

  • Follow-up of bad debts, establishing and negotiating customer payment plans with commercial and legal departments, assisting in case of legal proceedings around receivables (eg. in bankruptcy cases)

  • Reconcile customer statements/billings

  • Evaluate new credit applications, review and recommend customers credit lines.

  • Develop working relationships with business units and the various groups within company to ensure accurate and relevant data is shared

  • Responsible for bankruptcy proceedings including: monitoring bankruptcy filing dates, proof of claim dates and post-petition exposure

  • Assist with compliance with credit policies and procedures

  • Assist with other projects as needed


  • Run, review, and mail customer statements on a monthly basis. Rectify inaccurate customer statements in a timely manner.

  • Conduct collection calls to obtain payment commitments within agreed upon payment terms.

  • Maintain accurate and up to date collections notes. Maintain files, approvals and supporting documentation in accordance with credit policies and procedures. Identify and prepare documentation for offsets/adjustments and write offs.

  • Work closely with various Team Members to ensure timely resolution of billing discrepancies

  • Update contact information for all customers within assigned portfolio

  • Identify and obtain the proper Tax Certificates and distribute to Tax Department

  • Adhere to company practices, policies and applicable government regulations.

  • Ensure financial records and systems are maintained in accordance to generally accepted accounting principles.

  • Actively participate in risk management related projects. Participate in process improvement projects, and support other management directives as prescribed.

Skills, Knowledge, Abilities

  • Good problem solving and negotiation skills

  • Good verbal, written, and interpersonal communication skills

  • Ability to connect and engage with all levels in the business and appropriately switch communication style to suit different audiences

  • Determination

  • Aptitude to work in an intense, highly time sensitive environment

  • Ability to function independently and manage own workload

  • Fluency in English and in addition another European language, both orally and in writing

  • Must have strong work ethics, be well-organized, reliable and accurate

  • Good skills in Microsoft Word, Excel and Outlook


Education/Experience Requirements

  • Minimum of 2 years of Credit and Collections experience, preferably within a shared services environment (business to business).

  • Bachelor degree or equivalent preferred

  • working knowledge of credit practice, commercial credit law, bankruptcy law and accounting

  • Strong collection and negotiation skills

  • Strong understanding of Accounts Receivables

What's in it for You?Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!About Black Box Network Services Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members. Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

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Credit And Collections Specialist

Black Box Network Services