Credit And Collection Manager

Your role at Samsonite:

As the Credit Collections Manager, you'll lead the Customer Financial Services team, ensuring all activities are organized, accurate, efficient, and timely. Your role encompasses the entire credit management process for a leading global consumer products company. This includes assessing customer creditworthiness, setting credit lines, managing order releases, processing invoices, ensuring prompt cash application, communicating with customers, resolving discrepancies, reconciling accounts, enforcing internal controls, overseeing rebate administration, mentoring staff, fostering professional development, driving continuous improvement, and handling additional tasks as needed. Your expertise in credit and collections management, coupled with self-management skills, will be instrumental in achieving success in this role. You will work onsite four days and remotely one day, weekly.

• Team Management: Lead and supervise the Customer Financial Services team, including functions such as Rebate Administration, contacting customers with outstanding balances, and resolving discrepancies. Monitor and evaluate staff performance, providing constructive feedback and guidance to ensure alignment with business goals and standards.

• Customer Relations: Maintain strong relationships with key customers regarding accounts receivables and related collections, fostering positive interactions and facilitating timely payments.

• Accounts Receivable (AR) Close: Manage the monthly AR close process, including preparation, analysis, and reporting on AR month-end and year-end schedules and metrics, ensuring accuracy and compliance.

• Delinquent Accounts Audit: Conduct audits of delinquent accounts deemed uncollectible, ensuring all possible efforts have been made before assigning bad-debt status, thus minimizing losses.

• Aging Balances Monitoring: Monitor aging balances to ensure comprehensive collections efforts, thereby enhancing cash collections and mitigating risks associated with overdue accounts.

• Dispute Resolution: Assist in monitoring, reporting, and resolving customer disputed invoices and debit memos (chargebacks), facilitating resolution, and maintaining positive customer relationships.

• Credit Limits: Approve, establish, and maintain credit limits on all new and current customer accounts, balancing risk management with sales opportunities.

• Cross Functional Collaboration: Interface with customer service, sales organizations, and senior-level management to communicate and resolve issues, fostering collaboration and effective problem-solving.

• Database Management: Take responsibility for the review and maintenance of the Credit Master database, ensuring data integrity and accessibility for operational needs.