Credit And Collection Coordinator

Chefs Warehouse Brisbane , CA 94005

Posted 2 months ago

Summary: The Credit and Collections Specialist will be joining a rapidly growing, publicly held company. The position will be based out of the company's largest operating region, and provides great opportunity for growth within the organization.

The Credit and Collections Specialist will support credit/collections efforts by ensuring full compliance with credit/collections policy, procedures, and timely collections activities. A role in our credit department is not just about chasing down delinquent payments; it's about identifying potential credit risks to the company, risks related to credit or financial issues and being extremely detail oriented.

Primary Job Responsibilities:

The Credit and Collections Specialist will provide excellent customer service through resolution of accounts receivable and credit issues for our customers. This position will work closely with our sales, distribution, and accounting teams.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Advanced experience in credit analysis of customer financials and other like credit reporting tools such as JD Edwards

  • Advanced experience in collections diligence with a resolution approach instead of "dialing for dollars" approach

  • Proactive individual who anticipates problems and works to resolve problems before they happen while having a preventative approach to future issues

  • Excellent negotiation abilities, complex problem solving, judgment, decision making, and critical thinking - advocate for our customers but maintain company business principles

  • Ability to actively listen and understand but communicate with verbal and written proficiency

  • Understand various cultures and adapt to accepted customs/traditions while maintaining company's business principles

  • Places and releases credit holds as outlined by supervisor and credit terms

  • Administers standalone payment plans as necessary

  • Open new accounts and process appropriate paperwork.

  • Manages customer profiles and ensure accurate information is entered into the database

  • Obtains and mails invoice copies for customers, as requested

  • Processes daily credit card payments as required

  • Researches and processes customer claims of invoice payment.

  • Researches and processes charge backs, returns, and bad checks

  • Answers accounts receivable phone inquiries and follows up

  • Calls and/or mails correspondence to customers as necessary in order to update accounts

  • Assists with related special projects, as required

  • Process payments as required

Minimum Job Requirements:

  • B2B (soft collections) experience preferred

  • Strong communication skills both verbal and written

  • Acute attention to detail, aptitude for problem solving

  • Professional and proactive approach to work

  • Excellent interpersonal skills and a good business and financial acumen

  • Experience with ERP systems, JD Edwards (preferred)

  • 5+ years of experience in credit and collections - preferably in a food environment

  • Bachelor's degree in Business, Accounting, or Finance from an accredited 4 year university

Personal Characteristics:

  • Detail oriented, very organized

  • Outgoing personality with positive attitude

  • Self-motivated problem solver

  • Ability and comfortable interacting with all levels of management

  • Strong character, ethics, and a high standard of performance

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Summary:
The Credit and Collections Specialist will be joining a rapidly growing, publicly held company. The position will be based out of the company's largest operating region, and provides great opportunity for growth within the organization.

The Credit and Collections Specialist will support credit/collections efforts by ensuring full compliance with credit/collections policy, procedures, and timely collections activities. A role in our credit department is not just about chasing down delinquent payments; it's about identifying potential credit risks to the company, risks related to credit or financial issues and being extremely detail oriented.

Primary Job Responsibilities:

The Credit and Collections Specialist will provide excellent customer service through resolution of accounts receivable and credit issues for our customers. This position will work closely with our sales, distribution, and accounting teams.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Advanced experience in credit analysis of customer financials and other like credit reporting tools such as JD Edwards

  • Advanced experience in collections diligence with a resolution approach instead of "dialing for dollars" approach

  • Proactive individual who anticipates problems and works to resolve problems before they happen while having a preventative approach to future issues

  • Excellent negotiation abilities, complex problem solving, judgment, decision making, and critical thinking - advocate for our customers but maintain company business principles

  • Ability to actively listen and understand but communicate with verbal and written proficiency

  • Understand various cultures and adapt to accepted customs/traditions while maintaining company's business principles

  • Places and releases credit holds as outlined by supervisor and credit terms

  • Administers standalone payment plans as necessary

  • Open new accounts and process appropriate paperwork.

  • Manages customer profiles and ensure accurate information is entered into the database

  • Obtains and mails invoice copies for customers, as requested

  • Processes daily credit card payments as required

  • Researches and processes customer claims of invoice payment.

  • Researches and processes charge backs, returns, and bad checks

  • Answers accounts receivable phone inquiries and follows up

  • Calls and/or mails correspondence to customers as necessary in order to update accounts

  • Assists with related special projects, as required

  • Process payments as required

Minimum Job Requirements:

  • B2B (soft collections) experience preferred

  • Strong communication skills both verbal and written

  • Acute attention to detail, aptitude for problem solving

  • Professional and proactive approach to work

  • Excellent interpersonal skills and a good business and financial acumen

  • Experience with ERP systems, JD Edwards (preferred)

  • 5+ years of experience in credit and collections - preferably in a food environment

  • Bachelor's degree in Business, Accounting, or Finance from an accredited 4 year university

Personal Characteristics:

  • Detail oriented, very organized

  • Outgoing personality with positive attitude

  • Self-motivated problem solver

  • Ability and comfortable interacting with all levels of management

  • Strong character, ethics, and a high standard of performance

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.


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