Credit Analyst I

Work Schedule

Other

Environmental Conditions

Office

Job Description

The Credit Support Rep I supports the Collections team with daily administrative duties such as reviewing orders to release and obtaining support such as Dun and Bradstreet reports and Bank References. They will also communicate with the customer, customer service and sales in regards to the order release.

Key Responsibilities:

• Support collectors in the order release process.

• Communicate professionally, both written and verbal

• Effectively manage a high volume of email communication and phone contact

• Have strong working knowledge of customer billing platforms and Thermo Fisher Scientific internal systems that allow problem identification and solution

• Proficiency in key Excel functions that will drive collection efficiencies with our customers

• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

• Use business sense to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

• Drive accountability by advancing delinquency issues within the customer and Thermo Fisher Scientific organizations

• Ability to react to and effectively manage changes in priorities based on business need

• Formulate a course of action to consistently accomplish or outperform established goals

• Recognize and advance changes in customer behavior that indicates increased risk of delinquency or default

• Ability to work with minimal supervision; following guidelines and company policy

• Support development and implementation of on-boarding content for new team members

• Use Practical Process Improvement techniques to identify and solution problem root cause

• Mentor and support other team members

• Perform other duties as required to support customers, sales and other areas of the organization

Education/Experience:

• Bachelor's degree in a business field or relevant experience preferred.

Knowledge, Skills, and Abilitie

• Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

• Goal oriented

• Possesses a high degree of integrity

• Administrative, collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

• Ability to work effectively with other team members in an open environment

• Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cogn