GENERAL FUNCTION: Critical Customer facing position performs a wide range of duties related to the processing and underwriting of residential mortgage loans.
Maintains contact with external and internal customers to ensure customer needs workflowanddeadlines are met. Assumes responsibility as the point person and coordinates processing the loan file from loan application to loan closure. Proactively communicates status on the loan with both the borrower and the Mortgage Loan Originator,andmanages process flow and deliverables in order to meet the Customer's needs.
Responsible for removing obstacles, solving problems, and updating the file and file notes as the loan progresses through Fifth Third Bank's loan originationsystem.Responsible for updating the file and file notes as the loan progresses through Fifth Third Bank's loan origination system. Takes role within the team and conducts peer training and mentoring for new hires. Handles escalated problems andissuesrequiring advanced level knowledge of
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
. Manage a pipeline of conventional, government, and/or portfolio loans.
. Act as coordinator of loan in relation to customer needs and interests.
. Process all loan types which may include conventional, FHA, VA, Bond, USDA, special programs, self-employed, and complex loan types.
. Partners with other departments (Underwriting, Closing, Sales, etc.) for optimal customer experience.
. Underwrite conventional loans within the scope of your approval authority as a credit analyst.
. Manage expected service levels and productivity requirements related to decision and condition clearing.
. Update information on systems to review conditions, and add, delete, satisfy, or waive as appropriate.
. Notify Loan Originators with the decision on the loan within established timeframes after underwriting and completing the loan file.
. Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority.
. Validate automated underwriting decision per delegated authority.
. Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators.
. Ensure accurate, complete, and timely loan data on processing system.
. Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
. Review pipeline reports to ensure all tasks are completed.
. Serve as an intermediary for loan issues with Loan Originators, Underwriters and other related departments.
. Assist in training new hires.
. Take active role as an escalation point and resource within the team based on experience/knowledge.
. Responsible for appropriate disposition in accordance with all regulatory guidelines as provided by Fifth Third Bank.
. Obtain and maintain knowledge of Fifth Third Mortgage Company policies and procedures.
. Perform any other duties as assigned.
. Assist the processing managers when required with coaching, escalations, balancing workloads, etc.
MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
. High school diploma or equivalent required.
. Three (3) or more years of residential mortgage experience in processing required
. In depth knowledge of conventional, government, and portfolio underwriting guidelines.
. Knowledge of processing underwriting and closing procedures preferred.
. High degree of attention to detail.
. Ability to make high quality decisions and execute in a time sensitive manner.
. Knowledge of federal lending regulations governing residential real estate lending.
. Demonstrated organizational skills. Strong written and verbal communications skills.
. Demonstrated teamwork and customer service skills with a collaborative approach to both internal and external partners. All while keeping the customer at the center of all you do and showing them that you care.
. Strong computer skills (MS Office) required, experience with Mortgage origination systems, platforms tools and technology preferred.
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and successful registration is required for employment in this position.
. General Office Conditions
. Extended viewing of multiple computer monitors
Fifth Third Bank