Position administers the collection and account maintenance of assigned portfolio of accounts. Credit Representative will address all aspects of Credit and Collections for the assigned customer base/portfolio to maximize sales opportunities and minimize credit losses while maintaining a high level of customer satisfaction.
Initiates collection calls, resolves claims, deductions and credit approval within assigned parameters.
Works with customers to assure proper remittance details are provided.
Performs account maintenance ensuring debits and credits are resolved in a timely manner.
Interacts with several levels of company management and customers on a daily basis, to answer questions and provide data related to customers' accounts.
Exercises independent judgment in fulfilling responsibilities of the position including credit analysis and file revisions.
Handles inbound calls, emails and faxes related to customers within the National Account Program.
Primary responsibilities include but are not limited to:
Perform all necessary collections to ensure that the specific account portfolio is as absolutely current as possible. Activities will include contacting customers via telephone, email and letters.
Manage all customer deductions through to resolution and removal from the customers account either via collection, credit or write off.
Prepare annual credit reviews according to the Company Credit Policy, forwarding the completed review with recommendation to the Credit Supervisor or Manager for review and approval.
3 years of experience in Commercial Collections (initiating phone calls, resolving claims, deductions and credit approvals)
MS Office experience
Bachelor's Degree in Business (Accounting, finance or related field)
5 years of experience in credit and collections
Ability to work in a fast-paced environment
Well-developed oral and written communication skills
Experience with SAP
Ability to use judgment to make sound and accurate decisions in a timely manner.
Knowledge and understanding of accounting and bookkeeping procedures.
High attention to detail and accuracy.
Skill in identifying root causes of routine problems/issues by asking probing questions and the ability to develop recommendations for resolution.
Skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.
Ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, and diplomacy.
Ability to utilize strong written and verbal communication skills, with the ability to interface with people at all levels within the organization and outside the organization.
Ability to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate empathy for the customers situation.
Ability to build and maintain effective work relationships across functional areas.
Ability to demonstrate an attitude that makes a positive difference, take extra efforts to improve knowledge and skills to be the best in the profession. Adheres to the highest level of professionalism by demonstrating honesty, integrity and maturity.
This position will not offer relocation or visa sponsorship. *
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to North.America.Recruiting@continental-corporation.com or contact US Recruiting at 248.209.4000.
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