Credit Analyst

Continental Fort Mill , SC 29716

Posted 2 months ago

Job Description:


Position administers the collection and account maintenance of assigned portfolio of accounts. Credit Representative will address all aspects of Credit and Collections for the assigned customer base/portfolio to maximize sales opportunities and minimize credit losses while maintaining a high level of customer satisfaction.

Core Responsibilities:

  • Initiates collection calls, resolves claims, deductions and credit approval within assigned parameters.

  • Works with customers to assure proper remittance details are provided.

  • Performs account maintenance ensuring debits and credits are resolved in a timely manner.

  • Interacts with several levels of company management and customers on a daily basis, to answer questions and provide data related to customers' accounts.

  • Exercises independent judgment in fulfilling responsibilities of the position including credit analysis and file revisions.

  • Handles inbound calls, emails and faxes related to customers within the National Account Program.

Primary responsibilities include but are not limited to:

Perform all necessary collections to ensure that the specific account portfolio is as absolutely current as possible. Activities will include contacting customers via telephone, email and letters.

Manage all customer deductions through to resolution and removal from the customers account either via collection, credit or write off.

Prepare annual credit reviews according to the Company Credit Policy, forwarding the completed review with recommendation to the Credit Supervisor or Manager for review and approval.

Job Requirements

Basic Qualifications:

HS Diploma
3 years of experience in Commercial Collections (initiating phone calls, resolving claims, deductions and credit approvals)

MS Office experience

Preferred Qualifications:

Bachelor's Degree in Business (Accounting, finance or related field)
5 years of experience in credit and collections

  • Ability to work in a fast-paced environment

  • Well-developed oral and written communication skills

  • Experience with SAP

  • Ability to use judgment to make sound and accurate decisions in a timely manner.

  • Knowledge and understanding of accounting and bookkeeping procedures.

  • High attention to detail and accuracy.

  • Skill in identifying root causes of routine problems/issues by asking probing questions and the ability to develop recommendations for resolution.

  • Skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.

  • Ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, and diplomacy.

  • Ability to utilize strong written and verbal communication skills, with the ability to interface with people at all levels within the organization and outside the organization.

  • Ability to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate empathy for the customers situation.

  • Ability to build and maintain effective work relationships across functional areas.

  • Ability to demonstrate an attitude that makes a positive difference, take extra efforts to improve knowledge and skills to be the best in the profession. Adheres to the highest level of professionalism by demonstrating honesty, integrity and maturity.

  • This position will not offer relocation or visa sponsorship. *

EEO Statement

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to or contact US Recruiting at 248.209.4000.

About Continental

The Tire division is known for maximizing safety through short braking distances and excellent grip as well as reducing fuel consumption by minimizing rolling resistance. Tires are the vehicle's only link with the road. They have to transmit all forces onto four areas of the road surface that are roughly the size of a postcard. In critical situations, it is the technology level of the tires that determines whether a vehicle is able to stop in time or stay in the correct lane during cornering maneuvers.

Division Footer Text

Ready to drive with Continental? Take the first step and fill in the online application.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Credit Coordinator


Posted 3 weeks ago

VIEW JOBS 3/29/2019 12:00:00 AM 2019-06-27T00:00 Schaeffler, a global automotive and industrial supplier, is seeking a Credit Coordinator to support the Accounts Receivable USA team in Fort Mill, SC. The Credit Coordinator will effectively manage a portfolio of assigned accounts in order to ensure optimal results by minimizing the risk of bad debt write-off. Key responsibilities include but not limited to: * Investigate credit worthiness and establish credit limits for both new and existing customers * Inform the customer support and outside sales of any customer holds, complaints, concerns or other requirements * Communicate the status of customer accounts (current, past due, slowness, financial problems, etc.) to management * Perform collection activity via phone, email, and other correspondence for overdue accounts to retrieve timely payments of balances * Coordinate with the warehouse the collection of customer documentation needed to support payment (shipping, documents, Bills of Lading, POD's, etc.) * Recommend the referral of past due accounts to third parties for collection * Issue dunning notices and customer statements as required * Maintain appropriate customer master file changes and respond to credit references upon request Qualified candidates will have: * Associate / Bachelor's degree preferred * 3-5 years previous experience in credit and accounts receivable, preferably with a manufacturer * Ability to speak Spanish preferred * General knowledge of Accounting responsibilities and functions * Previous experience with SAP preferred * Strong computer/software systems aptitude and intermediate Microsoft Office skills * Must be very well organized with the ability to handle multiple assignments and prioritize appropriately Schaeffler is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans LUK Inc Fort Mill SC

Credit Analyst