Credentialing Specialist (Hsc 1) - Nonpermanent - Doh8233

This is a non-permanent, full-time Health Services Consultant 1 position.  This non-permanent position is anticipated to last 12 months from date of hire.

Health Services Quality Assurance Division (HSQA)

Office of Health Professions (OHP)

Location:  Tumwater, WA (flexible/hybrid)

Make a difference.

As a Credentialing Specialist, you will serve as an entry level professional, promoting and assisting with health licensing, a public health program closely linked to the Department's mission, by performing credentialing activities. This includes evaluation of applicant ability to qualify as health care practitioners, which ties directly to improving patient safety and fostering access to health care in Washington, important priorities for the Department of Health and Washington State.

As part of a high-performance team, you will perform Health Professions credentialing functions to promote and assist with the evaluation of compliance with public health programs and licensing standards.

Key responsibilities include:

• Verify and obtain information about applicants/applications by searching on-line databases and other resources, and by communicating with representatives of DOH programs, state and local government agencies, educational and credentialing/licensing institutions, and other outside organizations.

• Initiate or explain actions necessary for applications to achieve eligibility/compliance.

• Provide written and verbal correspondence and outreach to internal and external customers. Provide application status updates to applicants.

• Manage submission, tracking, and storage of both electronic and paper copies of credentialing application forms, supporting materials, and other related documents.

• Support credentialing efforts to ensure timely review of provider applications.

Our Ideal Candidate.

Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative.

Essential Requirements & Qualifications

Note: Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Option 1: One (1) or more years of experience in credentialing or licensing.

OR

• Option 2: An associate degree or higher; AND Two (2) or more years resolving customer inquiries, problems or complaints in a high production environment.

AND (for BOTH the above options) Six (6) or more months experience and an ability to use computer software applications as follows:

• Word processing software, such as Microsoft Word, to create, format, edit, preview, print, and save documents.  Use standard functions to select, edit, copy, paste, format, and spell check text.

• Electronic communications and calendar programs, such as Outlook, to compose, send, and respond to electronic mail, and coordinate schedules and schedule meetings.

• Electronic database system to update and/or maintain records.

• Accessing and searching the Internet to find and download information.

Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Preferred/Desired Qualifications:

• One (1) or more years of analytical experience reviewing documents and taking appropriate action based on an analysis of the information.

• Two or more years of credentialing or licensing experience.

• Two or more years of demonstrated knowledge and understanding of commonly used concepts, practices, and procedures within a particular field of DOH credentialing.

Join a great team and lead us into the future

Health Systems Quality Assurance (HSQA) regulates and supports more than 463,000 health professionals in 83 health professions, and 11,000 health groups and programs. HSQA also works closely with communities and local health partners to build strong health systems and prevention programs across the state to help ensure communities have access to good health care and emergency medical services.

Work Location & Flexibility

The duty station for this position is in Tumwater, WA. Telework (mobile work) is currently expected. When approved, the incumbent will work with their supervisor to identify an appropriate work schedule and balance including telework and reporting to the Tumwater, WA duty station for work activities as needed.

Work that matters

Public health promotes and protects the health of all people in the state of Washington, in the communities where they live, learn, work, and play. We understand that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices.

About DOH

Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners around the clock to impact the lives of every Washingtonian and visitor. We're not just an organization; we're a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington's health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters.

Why DOH

We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about "Why DOH", visit Work@Health.

How to Apply

Intrigued? Click "Apply" to submit your detailed application profile along with the following:

• Remember to showcase your relevant education and experience in your application.

• Application packets must include the following:

• A cover letter (without personal pictures) describing how you meet the qualifications and why you are interested in this position.

• A current resume (without personal pictures).

• Three (3) or more professional references, to be listed in your profile under the references section, which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.

• Do not submit private information including social security numbers, year of birth, etc.

• The hiring manager WILL NOT review additional supplemental attachments. DO NOT attach or submit the following:

• Personal photos (this includes photos on your resume and/or cover letter).

• Transcripts.

• Certifications or diplomas.

• Projects or portfolios.

• Letters of Recommendation.

Veterans: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Union Representation

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Equity, Diversity, and Inclusion

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran's status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations:

If you have questions about this position, please contact Kristina Cox at 360-236-4152 or kristina.cox@doh.wa.gov.

For persons with disabilities, this document is available in other formats, please call 800-525-0127 (TDD/TTY 711) or email doh.information@doh.wa.gov.

Technical Support: Can't log in, password or email issues, error messages? NEOGOV provides technical support at 1-855-524-5627.

Conditions of Employment/Working Conditions

With or without an accommodation, I am willing and able to:

• Work Monday

• Friday, from 8 a.m.

• 5 p.m., but willing to occasionally adjust work-schedule to meet business needs, which may include evenings and weekends.   A flexible work schedule will be considered upon request and supervisor approval.

• Occasionally travel within Thurston County to attend meetings or training session and to retrieve files.

• Legally operate a state- or privately-owned vehicle OR provide alternative transportation while on state business.

• Participate in emergency response exercises and emergency events/high-priority assignments, as assigned.

SUBSCRIBE to DOH Job Alerts

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) advertised in this recruitment are filled, this recruitment may only be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.