SUMMARY OF JOB PURPOSE AND FUNCTION
The Veterinary Technician supports the veterinarians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.
ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity.
Lead communications with veterinarians and veterinary medical team to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets.
Educate clients about Optimum Wellness Plans, preventive care, pet health needs, any diagnosis or treatment, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts regarding duties of credentialed veterinary technicians. Mentor other paraprofessionals in the hospital. Other job duties as assigned.
THE FIVE PRINCIPLES Quality
The consumer is our boss, quality is our work and value for money is our goal. Responsibility
As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality
A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency
We use resources to the full, waste nothing and do only what we can do best. Freedom
We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS COMPETENCIES Leadership Personal Learning Customer Focus Peer Relationships Action Oriented Listening Functional Ensure medical quality Effective communication Drive for Results Priority Setting Position Description Veterinary Technician
CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills
Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms.
Demonstrates exceptionally strong written and verbal communication skills. Organizational ability
Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills
Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills
Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability
Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability
Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills
Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
Takes on additional responsibility when both big and small tasks need to be done. Integrity
Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness
Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility
Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence
Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency
Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high.
Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Position Description Veterinary Technician
Banfield Pet Hospital