Alaska Regional is in need of an experienced applicant to fill their Epic System Credentialed Trainer opening full time!
Alaska Regional Hospital consistently achieves top ratings and recognition for outstanding quality performance and excellent clinical outcomes. To achieve this level of high-quality, compassionate patient care, we depend on the collaborative efforts of our entire team, from physicians, to clinical specialists, and support staff. Anchorage is a thriving community offering plenty of opportunities to have fun. Alaska boasts some of the most incredible scenic beauty around the world and draws visitors year-round who come for a vacation and end up making Alaska home.
We are looking for a local candidate as this position is not a consultant role and will be a full time employee of the hospital. A Credentialed Trainer provides training support for the Epic implementation project and is a long-term support resource for super users and end users. The Credentialed Trainer facilitates super user and end user training, answers end-user questions, assists the training team with material distribution, and serves as a liaison between end users and Analysts.
Responsibilities Include but not limited to:
Completing the Credentialed Training Program for Epic
Facilitating End User Training
Provide Long-term Support for staff
Learn and support multiple applications to provide sufficient support.
Assist with Help desk training tickets in a timely fashion.
Lead the Clinical Informatics Meetings
Assist with Training environment build. Update patient scenarios and users as changes are moved in by the application team.
Required Skills and Traits:
Strong verbal communication and public speaking skills
Experience in adult education (recommended, not required)
A detailed understanding of workflows and a general understanding of system configuration
Strong interpersonal skills
A strong belief in the value of the Epic install
A willingness to learn
The ability to adapt to change
The ability to build rapport easily
Comfort with technology
Credentialed Trainer Partnership Agreement
Purpose: A Credentialed Trainer provides support for end users in his or her application before, during, and after go-live to ensure the continuing success of the Epic implementation.