Creative Resource Manager

Spirit Cruises Chicago , IL 60602

Posted 6 months ago

Do you have an Insatiable appetite to learn, grow and be curious? Are you really organized? Do you understand all the steps required to bring creative projects to life? If so, we want to hear from you! Studio26, the internal creative agency for Entertainment Cruises, is looking for a rockstar Creative Resource Manager to join our team.

Inspired by our commitment to excellence, the Marketing and Sales teams at Entertainment Cruises creates unforgettable memories for our guests. The Creative Project Manager is responsible for facilitating the day-to-day process of bringing creative executions to life by maintaining the department's standards for creativity, innovation and excellence. This includes reviewing project briefs for accuracy and necessary details, scheduling, managing and coordinating the daily work flow of the creative and eCommerce teams as well as collaborating with various corporate and city operation stakeholders.

Work streams include design, copy-writing, email, video, social and digital assets, internal cross-functional teams, and regional coordination and communication. The Creative Resource Manager helps define and monitor project scopes, budgets, milestones, timelines and deliverable's. They work toward ensuring that work streams are delivering effectively across the business with the ability to think strategically and be agile. Collaboration, a high sense of urgency, expectation-setting and transparent communication is critical to this role.

  • Workflow and Project Management

  • Coordinate and support day-to-day activities of corporate marketing department

  • Ongoing management of fleet-wide marketing calendar, ensuring date shifts and channel activation's are updated regularly and tracked accurately

  • Manage the production of all creative projects including assigning deadlines, monitoring progress and following up with clients

  • Maintain our internal project/work-flow system (Workfront) on a daily basis:

  • Work cross-functionally with internal clients to determine project scope, ensuring all details are captured in brief, identifying viable solutions to successfully accomplish needs; set expectations with stakeholders

  • Process incoming work requests in a timely fashion, ensuring requests have all necessary information to complete, and develop production timelines that consider entire project queue and business priorities

  • Oversee timelines and milestones to ensure that projects are on schedule

  • Keep project requester and other key stakeholders apprised of project status at regular intervals; troubleshoot and provide feasible solutions for any issues that arise during the project life cycle including problems or issues that could impact timelines or agreed upon deliverable's before the project is at risk

  • Work with project requester to ensure that all deliverable's obtain necessary approval

  • Maintain, evaluate, and develop processes to streamline production and workflow by maximizing efficiencies and work to refine and enhance existing creative workflow and project management systems.

  • Traffic high volumes of creative requests with tight deadlines

  • Develop and distribute weekly marketing report to broader organization, summarizing all marketing activation's planned across cities for the week ahead

  • Provide call recaps, status reports, presentations, and meeting coordination as needed

  • Production and Vendor Management

  • Manage roll-out of Digital Asset Management system, Canto

  • Ongoing ownership of system, always looking for ways to optimize

  • Assist with video production logistics and be main go-to-resource for city stakeholders

  • Liaise among different departments, clients, executives etc., to champion for the creative department's time while managing expectations around delivery

  • Have a creative point of view on projects and be able to explain concepts, ideas and brand guidelines in a clear, friendly and convincing manner

  • Gather production quotes for internal clients as needed and manage execution with third-party vendors

  • Effectively maintain day-to-day working relationships with internal departments, printing partners and production vendors

  • Participate in full company and department meetings and events when relevant

  • Other responsibilities as deemed necessary by supervisor

Required Experience:

  • Bachelor's degree in marketing, advertising or a related field preferred.

  • 3+ years of experience in marketing, design firm or ad agency with direct responsibilities related to creative initiatives and in-house agency operations

  • Excellent work ethic with a positive, client-focused, can-do attitude

  • Must demonstrate strong organizational and communication skills, both oral and written

  • Ability to work effectively in fast-paced, high-volume creative environment, while meeting deadlines on a consistent basis

  • Must be detail oriented with excellent multi-tasking ability

  • Exceptional time management skills with ability to prioritize tasks in accordance with urgency and complexity

  • Rigorous management of internal and external resources including resource prioritization of work flow

  • Ability to establish and maintain effective working relationships

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Creative Resource Manager

Spirit Cruises