The Creative Operations/Traffic Manager is responsible for getting work and projects through the Creative Services shop efficiently and effectively. This role manages work activities of a Creative Services team, contractor staff and vendor resources for ensuring smooth and timely delivery of product across the full range of creative services (photography, video, design and print production). The Creative Operations/Traffic Manager maintains a high service ethic to meet the evolving needs of the laboratory's stakeholders including researchers, administrative, and leadership. They are responsible for the implementation, management, and improvement of creative workflow, operational efficiencies, scalability, capacity, cost reporting and delivery of on brand, quality product and service. The Creative Operations/Traffic Manager responsible for supervising a small team and providing management, assignments, tasks to direct reports and other staff.
A successful candidate would be able to establish and execute project management with rigor and discipline which includes resource and communication controls for scope, schedule, cost, risk, and quality expectations.
Establish and execute project management with rigor and discipline which includes resource and communication controls for scope, schedule, cost, risk, and quality expectations.
Conduct workflow management, load balancing, task/project/campaign dependency identification. Monitor and audit closely to ensure work is completed on schedule and on budget. Summarize details upon completion.
Support creative services leadership in the development and implementation of policies and procedures for efficient, effective creative operations across multiple departments and assist in the management and maintenance of brand assets. Ensure that process, procedures, and communications are streamlined, concise, organized and effective.
Develop, monitor and maintain consistent and accurate service levels through process documentation including estimate versus actuals to ensure standardized approach and delivery.
Maintain strong relationships to foster productive interactions with other members of the creative services team (art director, designers, contractors), internal clients (communications and scientific/programmatic), and outside vendors.
Onboard, train and monitor new staff and contractor resources for proper time management and reporting.
Produce accurate and meaningful operational reports, traffic, trend and metric reports.
Conduct daily/weekly meetings with staff and resources. Ensure team productivity and accurate reporting.
Proactively anticipates, manages and responds to customer inquiries related to production and delivery including collaboration and partnering with accounting, human resources, and communication to facilitate solutions.
Offer customer guidance and best practice on available creative solutions and services while building and establishing an available menu of services, costs and SLA's.
Work with managers of design and strategy to facilitate scalable enterprise solutions and collateral.
Required Knowledge, Skills & Experiences:
Knowledge, of graphic design, multi-media, and production principles and practices.
Knowledge of Macintosh-based and PC-based software packages for illustration and design.
Experience in project scheduling and cost estimating.
Comfortable with learning and mastering proprietary software for project intake, cost and effort reporting.
Strong verbal and written communication skills and ability to manage multiple priorities.
Knowledge of Environment, Safety, Health and Laboratory policies and procedures.
Knowledge of state-of-the-art technology in digital graphics tools.
Capability to address the needs of customers in a scientific and non-technical environment.
Knowledge of photography, video and print production.
Bachelor's (or equivalent) in Communications, Marketing, Business or related.
7-10 years of experience (Total).
5+ years of specialized experience (e.g. supervision).
Experience in managing and leading a team and assigning work tasks to staff.
Passion for the mission of the Lab.
Ability to model Argonne's Core Values.
At Argonne, we explore the world together in order to build a better one.
Whether it be for premier research opportunities, a chance to blend work and home life, a diverse community of colleagues or a place where others genuinely care about the planet, Argonne offers something for you. We offer work-life balance, professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. Argonne also offers a comprehensive array of exceptional benefits to meet a variety of needs. In addition to medical, dental, life and disability coverage, you'll have access to paid time off, a retirement plan with a generous match and a number of other benefits, such as on-site wellness facilities, an on-site child care center and auto and homeowners' insurance.
At Argonne National Laboratory you will have the opportunity to contribute to and support research that addresses our nation's challenges and advances the frontiers of science and technology. Our science impacts the world and you can be a part of that! Whatever your rolescientist, engineer, or support staff--there is a path for you here at Argonne.
As an equal employment opportunity and affirmative action employer, Argonne National Laboratory is committed to a diverse and inclusive workplace that fosters collaborative scientific discovery and innovation. In support of this commitment, Argonne encourages minorities, women, veterans and individuals with disabilities to apply for employment. Argonne considers all qualified applicants for employment without regard to age, ancestry, citizenship status, color, disability, gender, gender identity, genetic information, marital status, national origin, pregnancy, race, religion, sexual orientation, veteran status or any other characteristic protected by law.
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