Craft Team Member - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Craft Team Member for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Craft Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Know production of key retail products using raw materials in order to develop product knowledge of all products and services available for sale to our guests.

• Provide entertaining, interactive and engaging structured demonstrations of the craft that contribute to improved sales and meet the standard of Merchandise Selling Skills and guest interactions.

• Control expenses related to production techniques and costing by ensuring complete adherence to established recipes.

• Operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit.

• Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control.

• Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards.

• Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience.

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

• Accommodate changes in work assignments and locations.

• Get along with guests and co-workers while exhibiting a positive and personable disposition.

• Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor.

• Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets.

• Protect the privacy and security of guests and coworkers, including PCI compliance.

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Trade school or comparable work experience preferred but not required, with a sincere desire to learn craft production techniques.

• Production techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferred.

• Demonstration of craft production in an entertaining and informative manner to guests required. Previous experience in giving demonstrations, group presentations, or public speaking is preferred.

• Operation experience in machinery related to production and demonstration of crafts preferred.

• Understand basic calculator and cash register/POS system.

• Comprehend instructions and retain information.

• Prior cash handling experience preferred.

• Prior sales experience preferred.

• Must be minimum of eighteen (18) years of age.

Knowledge, Skills, and Abilities

• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work

• Must be self-motivated and disciplined

• Must be able to prioritize and complete work assignments on a timely basis

• Must maintain strict confidentiality and judgment regarding privileged information

• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Must be committed to continuous improvement.

• Must have professional appearance with good personal hygiene

• Must promote and support a "team" work environment by cooperating and helping co-workers

• Must adapt to changes easily

• Must enjoy a fast-paced, dynamic environment

• Must show appreciation to others

• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines

• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

• Must reflect Dollywood's core values through the lens of dignity and respect.

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver's license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 50 pounds

• Able to communicate effectively using standard English grammar and punctuation

• Able to work in temperatures of 0 to 110 degrees, with appropriate safety measures in place. In many cases (i.e., Blacksmithing, Glass Blowing, Sand Casting) able to withstand intermittent exposure to extreme heat sources.

• Able to work outdoors.

• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system.

• Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork.

• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges).

• Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume.

• Ability to use color and depth perception in order to arrange displays and to locate merchandise.

• Ability to tolerate noise and stress to accommodate waiting on large numbers of customers.

• Ability to withstand temperature ranges from 32 to 95 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor carts.

• Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area.

• Able to communicate with customer (i.e., listening and speaking).

• Able to report to work without being under the influence of or smelling of alcohol.

• Able to perform other duties as assigned.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.