CPW Administrative Assistant III - (Aurora, CO)

Department Information

OPEN TO STATE OF COLORADO RESIDENTS ONLY

Consider joining the dedicated people of the Colorado Department of Natural Resources. It's our mission to manage and conserve Colorado's natural resources for the benefit of people today - and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado's natural resources for today - and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

• Medical and Dental plans

• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans

• Paid life insurance

• Short- and long-term disability coverage

• Employee Wellness programs

• Flexible Spending Accounts

• Health Savings Accounts

• 10 paid holidays per year plus generous vacation and sick leave

• Career advancement opportunities throughout the State system

• Some positions may qualify for the Public Service Loan Forgiveness Program

COLORADO PARKS AND WILDLIFE

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

This work unit exists to manage Cherry Creek State Park, a water-based state park within the guidelines of Colorado State statutes, regulations, and Division of Parks & Wildlife policy and procedures for the use, benefit over 1,900,000 visitors which utilize the area annually. This unit provides a wide variety of recreational and educational opportunities to the public, while working to ensure that safety and high quality standards are met. It maintains and improves visitor facilities, park infrastructure and natural resources within the park. This unit is responsible for providing visitor services, maintenance functions, natural resource protection, natural resource education, administrative functions, law enforcement, inter-agency cooperation and assisting with statewide programs. The work unit administers State Park Programs within the district, and provides recreation and natural resource management expertise to Federal, State, County, Local and Private entities.

Description of Job

This position is section manager for the visitor center within the campground. The position oversees day to day operations of the office. This includes customer service, sales of CPW and retail products, supervision of temporary and volunteer employees. Management and use point of sales system and reservations for the campground. Specific duties include, but are not limited to:

Customer Service

Works directly with park visitors to answer questions about the park and division. Sells all CPW products which include the following; park passes, hunting/ fishing licenses, boat, snowmobile, OHV registrations, campground related products and overall management of the campground office/ visitor center. Answers in person, phone and email queries for park and agency information. Management of the park's automated public information systems to include the phone answering system and emails. Supervises temporaries and volunteer staff in completion of visitor center and campground operations.

Accounting

Oversees the revenue program for all sales that come through the campground/ visitor center. They are responsible for of products, sales, reconciliation, revenue reporting and depositing of revenues. Reporting of inventorying, requesting and overall management of the retail program within the office. Makes purchases on behalf of this work location and properly reconciles purchases within US Bank and SARA websites.

Clerical/ Special Project Support

Responsible for oversight of visitor center operations. This position assesses administrative processes in how this office functions. Oversight of POS system and campsite management with reservation system. Ensuring that all operations are in compliance with CPW directives and policies. The position continues to seek out new efficiencies to improve customer service along with supporting the agency, park management and the rest of the team at this work location. Special projects are also assigned or self-initiated when they are at the positions level of authority.

Supervision

Assumes a leadership role in interviewing, hiring, training, supervising, developing work plans, scheduling, motivating, and conflict resolution for 4-5 temporary customer service employees and numerous long and short-term volunteers. May take (and/or recommend to direct supervisor) appropriate corrective / disciplinary action for temporary employees.

Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Three years of experience in administration or customer service in an office environment in an occupational field related to the work assigned to the position.

Substitutions

• Appropriate education in accounting, business, wildlife management, biology,, agriculture, or related field of study will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

• Current or former Colorado Parks & Wildlife work or volunteer experience is considered.

• Current or former State experience relevant to this position.

• Excellent customer service skills, problem-solving abilities, and critical thinking.

• Demonstrates initiative and self-motivation.

• Keen attention to detail.

• Exceptional organizational, written communication, and public speaking skills.

• Ability to work well independently as well as in/with a team.

• Proficiency in the use of Google email, Google Docs, Zoom/Google Meet, and the Colorado Operations Resource Engine (CORE). Knowledgeable in Word, Excel, and Adobe programs.

Conditions of Employment:

• Colorado residency is required at the time of application.

• Must possess and maintain a valid state of Colorado driver's license if operating a State vehicle.

• Potential for varied work and weekends

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

APPEAL RIGHTS:

It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dnr_hr_employeebenefits@state.co.us

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnr_hr_employeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Toll-Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.