Cptc Central Specialist

The CPTC Central Specialist supports the CPTC mission by providing excellent customer service to all stakeholders, in addition to one-on-one services as needed. This position is responsible for answering the college phone system, and greeting and providing information and general instructions to the public, students, and employees of the college. This position will assist all Student Services departments to ensure customers receive services in a timely manner.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities.  CPTC values equity and respect. We seek to create an environment of innovation and excellence and focuses on student success, lifelong learning, and social responsibility.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from our differences and similarities.  CPTC values equity and respect. We seek to create an environment of innovation and excellence that focuses on student success, lifelong learning, and social responsibility.

The duties of this position are performed in person on our Lakewood campus.

This position is represented by the Clover Park Federation of Classified Employees, Local 4789.

Duty: Customer Service

• Provide excellent and positive customer service following the CPTC customer service model, use active listening and strong written and oral communication skills.

• Answer the College phone system (operator option), direct calls as needed, and return operator voice messages.

• Inform and assist students, staff, faculty, and the public with information and general processes related to getting started at Clover Park Technical College; i.e. CPTC program info and requirements, high school completion options, campus tours, and other programs and services, in addition to necessary forms and next steps.

• Independently resolve problems and response to a large volume of inquiries via face-to-face, phone, fax, chat, virtually, and email about Admissions, Student Aid & Scholarship, Workforce Development, Outreach, Advising, Class Schedule, and other general campus services and processes.

• Refer/direct customers to appropriate staff and departments within the college when necessary.

• Instruct and demonstrate to students, staff, faculty, and public the use of the college website and student/employee portals, including all online functions and general information.

• Triage students in all Student Services departments to ensure quick and timely assistance to customers.

• Keep up to date in services, processes, policy changes to ensure information provided is current.

Duty: Direct services with student, staff, faculty, and the public (customers)

• Review college website to ensure up to date information and submit tickets for edits as needed.

• Create marketing materials and update lobby reader board with important events.

• Assist with student call campaigns as needed.

• Maintain the college resource list.

• Daily distribution of college mail.

• Support coverage of Advising and Counseling front desk as needed.

• Guide and assist students in completing each of the CPTC's getting started steps.

• Instruct and demonstrate to students, staff, faculty, and public the use of student and instructor portals, including all online access and functions; online registration, admissions, FAFSA application, etc.

• Assist students in using and understanding class catalog and class scheduling.

• Schedule student appointments as needed for Student Services departments; i.e. Entry Services and Student Aid & Scholarship.

Duty: Other duties and expectations.

• Train and supervise work-study employees to perform necessary tasks and adhere to CPTC customer service model.

• Contribute to and learn about the College's strategic plan, core themes, divisional goals, and EDI work.

• Projects and/or tasks as assigned by the supervisor.

• Attend professional development opportunities and trainings as requested by supervisor.

• Attend college, division, and department meetings and activities as requested by supervisor.

• Associate's Degree or Higher

• Two years of experience in customer service

• Two years of office/clerical work experience.

• Intermediate proficiency with computer software applications such as Outlook, Word, and Excel.

• Experience using a multi-line telephone system.

• Experience in higher education student services; i.e. admissions, registration, advising, funding options, class scheduling, etc.

• Experience using a Student Management Systems (SMS, PeopleSoft, FAM, etc.).

Application Instructions

• Complete application

• Upload resume

• Upload cover letter describing your skills and experience and how they relate to the minimum and preferred qualifications

• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's

 suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time.

Supplemental Information

At this time, Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity.

Why we work for Washington State's Community and Technical Colleges

There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called State Board of Community and Technical Colleges (SBTC). We are proud to be part of an institution that believes in building strong people, families and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs and committees which engage you, while college guest speakers enlighten and inspire you.

Our History

Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA.  Learn more about Clover Park Technical College by visiting About CPTC.

Equal Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity.  We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at  http://www.cptc.edu/risk/safety/security