Intigrow West Warwick , RI 02893
Target Bill Rate: $28/hr
Max Bill Rate: $28/hr
*Pay Rate for this role is $20/hr Pay Rate
What are your top 3-5 MUST HAVES skillset for this role?
Ability to multi-task
Ability to work in a group setting
Use of several different on line programs on the computer at one time
What are your top 3-5 PREFERRED or NICE to HAVE skillset for this position?
Good written communication
Good verbal communication
Cox Business Voice Transformation Order Management Agent Requirements
Work as an order support specialist as part of a team at Cox Business led by the Order Management Department.
Be responsible for handling the workflow and provisioning system work related to commercial voice upgrade orders from Cox Business customers across the country.
Manage and update the Voice orders entered by another group who gains customer agreements.
Adhere to procedural and administrative methods and procedures.
Process daily scheduled orders taking inbound calls from field services personnel.
Update internal workflow tools used across all Cox Markets such as OPTIX, BID, and TOMS.
Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.
Data Entry and Updates in multiple applications.
Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.
Ability to meet deadlines with attention to detail.
Flexible work hours.
Ability to work on a computer and telephone for 8 hours per day.
One year experience required in related field (i.e. Administrative, Data Entry, Retail)