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Cox Business Sales Support/Order Fulfillment

Expired Job

Intigrow West Warwick , RI 02893

Posted 2 months ago

Description:
Target Bill Rate: $28/hr
Max Bill Rate: $28/hr
*Pay Rate for this role is $20/hr Pay Rate

  • Please ensure that pay rate is $20/hr
    Friendly, team focused open cube office enviroment with big windows, business casual dress
    240.0000.20.000.7950.60210.000.0000.0000

What are your top 3-5 MUST HAVES skillset for this role?

Ability to multi-task
Ability to work in a group setting
Use of several different on line programs on the computer at one time
What are your top 3-5 PREFERRED or NICE to HAVE skillset for this position?

Excel experience
Good written communication
Good verbal communication

Requirements:
Cox Business Voice Transformation Order Management Agent Requirements
Overview
Work as an order support specialist as part of a team at Cox Business led by the Order Management Department.
Be responsible for handling the workflow and provisioning system work related to commercial voice upgrade orders from Cox Business customers across the country.
Major Tasks
Manage and update the Voice orders entered by another group who gains customer agreements.
Adhere to procedural and administrative methods and procedures.
Process daily scheduled orders taking inbound calls from field services personnel.

Update internal workflow tools used across all Cox Markets such as OPTIX, BID, and TOMS.
Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.
Experience
Data Entry and Updates in multiple applications.
Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.
Ability to meet deadlines with attention to detail.
Flexible work hours.

Ability to work on a computer and telephone for 8 hours per day.
One year experience required in related field (i.e. Administrative, Data Entry, Retail)


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Cox Business Sales Support/Order Fulfillment

Expired Job

Intigrow