Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Cox Business Sales Support/Order Fulfillment

Expired Job

Intigrow West Warwick , RI 02893

Posted 2 months ago

Target Bill Rate: $28/hr
Max Bill Rate: $28/hr
*Pay Rate for this role is $20/hr Pay Rate

  • Please ensure that pay rate is $20/hr
    Friendly, team focused open cube office enviroment with big windows, business casual dress

What are your top 3-5 MUST HAVES skillset for this role?

Ability to multi-task
Ability to work in a group setting
Use of several different on line programs on the computer at one time
What are your top 3-5 PREFERRED or NICE to HAVE skillset for this position?

Excel experience
Good written communication
Good verbal communication

Cox Business Voice Transformation Order Management Agent Requirements
Work as an order support specialist as part of a team at Cox Business led by the Order Management Department.
Be responsible for handling the workflow and provisioning system work related to commercial voice upgrade orders from Cox Business customers across the country.
Major Tasks
Manage and update the Voice orders entered by another group who gains customer agreements.
Adhere to procedural and administrative methods and procedures.
Process daily scheduled orders taking inbound calls from field services personnel.

Update internal workflow tools used across all Cox Markets such as OPTIX, BID, and TOMS.
Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.
Data Entry and Updates in multiple applications.
Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.
Ability to meet deadlines with attention to detail.
Flexible work hours.

Ability to work on a computer and telephone for 8 hours per day.
One year experience required in related field (i.e. Administrative, Data Entry, Retail)

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cox Business Customer Care Specialist (Technical Support)

Cox Enterprises

Posted 1 week ago

VIEW JOBS 11/3/2018 12:00:00 AM 2019-02-01T00:00 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As a Cox Business Customer Care Specialist (Technical Support), you will play a pivotal role in the continued stability and growth of our organization by serving as a front-line representative of the Cox brand. The Cox Business Customer Care Specialist (Technical Support) supports Inbound customer contact from all Cox Business Customer Care Service sites on a 24/7 basis, including holidays. Specialists handle support for Core and Strategic Customer segments for all Video, Voice, Data and Hospitality products that Cox Business provides nationally. Specialists troubleshoot Customer Premise Equipment, Cox Equipment, and identify and troubleshoot network or plant issues. Specialists support includes, but are not limited to Webhosting, DNS, CIDR IP, Email, and VPN issues. Specialists' partner with various local market departments such as NOC, SOC, NTSC, SDC etc., assisting in troubleshooting associated transport systems including Sonet as well as Hi-Cap and Fiber services. The Cox Business Customer Care Specialist is the primary point of contact for all National Account Customers, Webhosting Customers, Online Backup Customers, and Security Suite customers. We offer… * Competitive wages with potential for additional financial incentives for motivated team members! * FREE Internet and other Cox discounted services * Medical, Dental, and Vision Benefits first day! * Casual, yet energetic and engaging work environment * Retirement Benefit including 401(K) matching * Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays * Tuition Assistance provided * High degree of commitment to our communities including volunteer opportunities * Career Advancement Opportunities across the Cox family of companies Primary Responsibilities and Essential Functions: * DATA/VIDEO/VOICE/HOSPITALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner. * DATA Service responsibilities include: Cable Modem Provisioning/Troubleshooting, IP and DNS management and troubleshooting, E-mail set-up troubleshooting, Plant and network problem trending, PC/MAC troubleshooting including TCP/IP and hardware problem troubleshooting, Fiber/HiCap troubleshooting, Metro-Ethernet troubleshooting, Webhosting, CBOB, CBSS and other network related issues. * VOICE Service Responsibilities include: eMTA troubleshooting, POTS line troubleshooting PRI over HFC, Fiber/HiCap voice services, feature provisioning and troubleshooting including Voicemail, HUNT groups, caller ID, and Cox's VoiceManager product. Diagnoses and trends issues related to geographic problems, switch issues, and effectively partners with our various Switch locations for ensuring customer resolution. * VIDEO Service responsibilities include: Digital and Analog Television troubleshooting, including digital set-top boxes (MOTO and CISCO platforms), customer equipment/cabling configurations, and trends audio and video issues related to plant/network issues. * HOSPITALITY Service Responsibilities include: PC/MAC troubleshooting for up to 100,000 hotel guests for internet assistance, inclusive of Email and TCP/IP settings. Remote Server configuration maintenance and troubleshooting at the hotel locations and managing guest registration issues to ensure accurate billing information to optimize Revenue of the product. Also performs dispatch functions and routes fix agents to hotel locations based on Service Level agreements at the hotel properties. * DATA/VIDEO/VOICE/HOSPITALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses. * Refers issues that require dispatched maintenance technicians to NSC Tier 2 * DATA/VIDEO/VOICE/HOSPITALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards. * DATA/VIDEO/VOICE/HOSPITALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications. * DATA/VIDEO/VOICE/HOSPITALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance * DATA/VIDEO/VOICE/HOSPITALITY: Documents problems and solutions; completes reports and service orders using large customer database. * DATA/VIDEO/VOICE/HOSPITALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues. Minimum * HS diploma, GED or relevant work experience * 1 or more year of experience preferred in related field * Effective troubleshooting skills * Effective analytical skills * Effective organizational skills * Ability to work flexible hours and/or on-call as needed * Requires strong knowledge of Microsoft Office; ie: Word, Excel (Computer skills – data entry) * Excellent interpersonal and collaboration skills to work effectively with customers and teams throughout organization Preferred * Knowledge of TCP/IP and LAN/WAN topologies and configurations * Knowledge of telecommunications services * Experience configuring Cox Supplied customer premise equipment * Knowledge of cable industry billing software (ICOMS or equivalent) * Prior experience with trouble management software * A , Net certification * Experience in telecommunications industry desired Cox Enterprises West Warwick RI

Cox Business Sales Support/Order Fulfillment

Expired Job