Cox Communications is searching for a Cox Business Operations Engineer I. This role will perform operations engineering activities with general networking knowledge and skill in a 24/7 environment. The CB Operations Engineer supports fulfillment activities for growing and scaling the Nokia CB Metro Core network as well as daily service assurance activities on both the Nokia CB network and all legacy CB networks (Calix, Cisco ONS, Fujitsu Sonet, etc.). The service assurance role is at a Tier III level, receiving escalations from the Cox NOC and escalating to Sustaining Engineering only for design issues.
Primary Responsibilities and Essential Functions
Under general supervision, executes routine network implementations for new technology.
Provides reviews with operational boundary partners and compiles information for detailed method of procedures and when needed.
Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.
Partners with Operations and Engineering to test and validate functionality, management and performance for existing and new technologies.
Supports implementation of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
Works with vendors to ensure equipment is installed and operating properly and resolves problems.
Manages small, more routine projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.
Coordinates with other departments to ensure the network is available and configured to exceed market demands.
Compiles information for network infrastructure operational standards.
Participates in industry bodies monitoring technologies, proposals, and issues of technical interest and relevance to network operations.
Provides basic engineering and operational support to other groups such as Cox Business, Provisioning, and Network Engineering.
Assists with coaching and mentoring of junior technicians and Cox tiered support teams.
Prepares and delivers technical documentation and presentations.
Ensures long term technology goals are consistent operationally across all groups.
Partners with change management for impact identification, network validation, MOP creation and execution of activities.
Opens, tracks, executes, and resolves escalated trouble tickets at the Tier III level related to outages and trouble conditions on network platforms. Provides on-site and/or remote technical support for all Cox transmission media Partners
Partners with Vendors when needed to validate bugs etc. for break fix.
Operates to meet network reliability and availability metrics set forth by Cox Standards.
Provides post-incident information and details for documentation when needed.
Works with other business partners to manage local network tools to ensure network health and tool availability.
1 year of experience in related field (i.e. Engineering, Technical Operations) or academic equivalent training or projects.
Requires working knowledge of transmission, switching, powering, grounding, mechanical, and cabling.
Demonstrated problem solving and analytical thinking skills.
Ability to work in 24/7 environment and on-call as required
BS/BA degree in related discipline strongly preferred (i.e. Engineering, Computer Science, or similar technical degree).
Certifications: NRS I, CCENT, Network
Experience in telecommunications industry desired - preferably 2-3 years operating in a tiered level technical service assurance and/or service implementation environment
Demonstrated troubleshooting and diagnostic capabilities
Working knowledge of various manufacturers' telecommunications equipment.
Working knowledge of backbone and metro architectures and technologies.
Participation in SCTE and related certifications