Coverage Coordinator I

The Linde Group Stewartsville , NJ 08886

Posted 1 week ago

Overview

Coverage Coordinator

Are you ready to take the lead?

The Linde Group, is one of the world leaders in gases, engineering and healthcare. We operate in more than 100 countries across the globe and generated revenue of $20.13B in 2018. But what makes us great is our people, because they make great things happen. Guided by integrity, Linde employees take pride in what they do, because they know it makes a real difference to our customers. They are empowered to turn a challenge into an opportunity to learn and grow. This is how they take the lead, every day.

At The Linde Group we identify ourselves with our products either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

Purpose of the Position:

  • The Coverage Coordinator reports to the Coverage Supervisor and is responsible for the off hours issues associated with customer inventories and delivery scheduling/execution. The Coverage Coordinator I position is an entry-level position in the NSC. It is also a position for developing personnel who are not yet ready for promotion to Coverage Coordinator II, or a Distribution Planner role.

  • The coordinator works weeknights and weekends in handling emergency and non-emergency issues with customers, drivers and associated Linde personnel. These may include; delivery, driver, tank, product, equipment, and Tel-tank issues.

  • This position will work closely with Distribution Planning Managers and Coverage Supervisor as well as other Distribution/Coverage planners and outside personnel including; Customer Engineering Services, Sales, Logistics, Safety, and Supply Field personnel to remedy problems and service the customers reliably, safely and economically.

Responsibilities

What you will enjoy doing:

  • Work with location management to resolve conflicts in the schedule created by the availability of equipment and drivers for dispatch and the number of stops, to best meet customer needs.

  • Help support the teams in meeting all safety goals set forth by distribution by planning and following all standards to ensure dangerous situations are avoided. These include both personal injury and avoidable truck accidents.

  • Help support the meeting of all costs goals for the scheduling team. These include unit costs per mile by product based on budget and baseline data. Coordinate dump sites for the lowest cost to Linde.

  • Follow notification procedures to ensure communication lines between field locations, schedulers, management, and coverage are complete and effective.

  • Manage and update data and information associated with the GOLD system and Tel-tank alarms including usage rates and notification requirements (Insuring driver portal and GOLD accuracy).

  • Report all service interruptions to Coverage Supervisor and the appropriate Distribution Planning Manager. When requested, help determine root cause and action items required to prevent similar incidents at customer sites.

  • Answer calls and enquiries for Domestic and International shipments of Gas and Liquid Helium; escalate for support within the Helium Team as required.

  • Answer incoming calls in support of the LifeGas business; escalate calls to LifeGas personnel as appropriate.

  • Answer incoming calls from customer in a courteous and professional manner. Determine issues and provide answers to questions as needed. Where a question cannot be directly answered, work to ensure it is properly escalated.

  • Provide feedback and information to CES on equipment or system performance including; Leaks, Tel-tank, usage or other installations issues as they arise.

  • Work with location management when issues of break downs, driver problems, or other location specific issues arise.

  • Act as the lead in the event of emergency efforts by working with Safety, Health, Environmental and Quality department on emergency response, spills, personal injury and vehicle accidents.

  • Become agents of change, supporting new system solutions to further improve business performance (e.g. driver portal, PeopleNet, etc.)

  • Additional Accountabilities

  • Participate in and help create a positive team environment

  • Focus on and meet team KPI's

  • Assist in the meeting of Regional sales and profit goals through delivery of customer service and cost targets

  • Assist in the delivery of Linde Safety goals

  • Become fully engaged, and participate in coverage projects to advance performance of NSC

Qualifications

Do you have what it takes?

Basic:

  • Bachelor Degree with concentration in business logistics preferred

  • Minimum 1 Year experience

Other:

  • Prior experience in trucking or distribution may be considered equivalent to a 4 year business degree

  • Prior experience in scheduling or logistics related field a plus

  • Availability to work 12 hour overnight shifts on staggered 4-5-5-4 shift

In return: Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

Apply today @ https://uscareers-lgamericas.icims.com

Linde is an Equal Opportunity Employer (EOE). Company provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status or any legally recognized status entitled to protection under applicable federal, state, or local laws


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Coverage Coordinator I

The Linde Group