Courtesy Officer

Job Details

Job Location: Houston

• Southwest

• Houston, TX

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Job Shift: Any

Job Category: Real Estate

Description

Under general supervision, this position provides a visual security presence to ensure that visitors have a safe and pleasant experience while visiting the building.

Roles and Responsibilities:

• Ensure the safety of guests, employees and company assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental standard operating procedures

• Promote positive and courteous public relations to all tenants, visitors and guests

• Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guest and company assets; monitor visitor activities

• Gain and maintain proficiency with life safety system and central security panel of buildings

• Prepares reports based upon observations, information and occurrences to ensure compliance with departmental standard operating procedures

• Communicate with supervisor or manager on safety issues

• Tour properties and monitor building operations

• Maintain daily logs and shift reports

• Adhere to Security Policies and Procedures manual

• All other duties as assigned

Qualifications

Qualifications

Experience, Knowledge and Education:

• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Publisher)

• Thorough knowledge of all emergency equipment, including but not limited to fire alarm systems, fire pumps, access systems, water risers, cutoff valves and electrical circuits

• Advanced customer service skills to diplomatically communicate with customers

• Ability to multi-task, prioritize and work efficiently; excellent attention to detail

• Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers

• Ability to demonstrate good common sense and sound judgment

• Ability to anticipate work needs and follow through with minimum direction

• High school diploma or GED equivalent required

• 2+ years of related experience

• Prior experience in law enforcement, military and/or security preferred

Additional Requirements:

• Non-Commission license preferred, or ability to obtain a valid, Non-Commissioned Security License through the Texas DPS Private Security Board

• Requires acceptance of any assigned shift including weekends

• Requires flexibility to accept assignments at any of our properties in the greater metropolitan area of the city / county in which you are hired

• Requires you provide your own transportation to / from any job site assignment.

• Requires flexibility to work overtime with same day notice, not to exceed 16 hours in a day

• Requires following established procedures for calling in absent and/or requesting time off

• Successfully pass pre-employment screening