Courtesy Clerk

Hy-Vee Plymouth , MN 55447

Posted 1 week ago

Job Title: Courtesy Clerk FLSA: Non-Exempt

Department: Grocery Revision Date: 01/2014

General Function:

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; 2nd Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:
1.Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
2.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
3.Makes an effort to learn customers' names and to address them by name whenever possible.
4.Assists customers by: (examples include)

  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
    5.Answers the telephone promptly and provides friendly, helpful service to customers who call.
    6.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
    7.Packages purchases.
    8.Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
    9.Assists customer in transporting purchases to their mode of transportation.

  1. Helps train new courtesy clerks.
  2. Checks prices on products.
  3. Pulls product forward on shelf.
  4. Brings carts in from parking lot and cart corral.
  5. Cleans can redemption area and empties the recycle bins, where applicable.
  6. Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
  7. Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
  8. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  9. Adheres to company policies and individual store guidelines.
  10. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:
1.Assists in all departments as requested (within the wage and hour guidelines).
2.Delivers product to customers (within the wage and hour guidelines).
3.Shovels, salts, and sands walkways.
4.Assists in other areas of store as needed.
5.Performs other job related duties and special projects as required.

Education and Experience:

No education or experience requirements.

Physical Requirements:

Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

Ability to do simple addition and subtraction; copying figures, counting and recording.

Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.

Working Conditions:

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Contacts:

Has daily contact with the general public and occasional contact with suppliers/vendors.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Meat Clerk

Hy-Vee

Posted 1 week ago

VIEW JOBS 12/7/2018 12:00:00 AM 2019-03-07T00:00 Job Title: Service Meat Clerk FLSA: Non-Exempt Department: Meat Revision Date: 05/2015 General Function: Providesprompt, efficient and friendly customer service. Wraps, trims, stocks cases,and receives merchandise in the Meat and/or Seafood Department. Reporting Relations: Accountable and Reports to: Store Director, Assistant Store Director; Managers GM,Perishables, and Store Operations, Assistant Managers, Meat Manager, AssistantMeat Manager, Seafood Manager; Assistant Seafood Manager; Meat Specialist Direct Reports: Under certain circumstances, part-time stockers could receivedirection from the person in this position Primary Duties and Responsibilities: 1.Provides prompt, efficient and friendly customer service by exhibitingcaring, concern and patience in all customer interactions and treatingcustomers as the most important people in the store. 2.Smiles and greets customers in a friendly manner, whether the encountertakes place in the employee's designated department or elsewhere in the store. 3.Makes an effort to learn customers' names and to address them by namewhenever possible. 4.Assists customers by: * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance theshopping experience. 5.Answers the telephone promptly when called upon, and provides friendly,helpful service to customers who call including taking customer orders. 6.Works with co-workers as a team to ensure customer satisfaction and apleasant work environment. 7.Wraps, weighs, and labels product. 8.Reviews the status and appearance of the food for freshness, then stockscases or rotates product. 9.Finishes trims on steaks, roasts, and chops in preparing these retailcuts, including seafood for traying. 10.Prepares and organizes seafood items for display. 11.Understands and practices proper sanitation procedures and ensures thework area is always clean and neat. 12.Replenishes and organizes the coolers. 13.Reports out-of-stock products to appropriate personnel. 14.Trays, slices, tenderizes, and grinds product. 15.Removes trash in a timely manner. 16.Maintains strict adherence to department and company guidelines relatedto personal hygiene and dress. 17.Adheres to company policies and individual store guidelines. 18.Reports to work when scheduled and on time. Secondary Duties and Responsibilities: 1.Prepares some signs for the department. 2.Orders replenishment merchandise as directed by management. 3.Assists in other areas of store as needed. 4.Performs other job related duties and special projects as required. Education and Experience: High School or equivalentexperience, food safety training. Six months or less of similar or relatedwork. Physical Requirements: * Must be physically able to exert up to 85 pounds of force (energyexerted) occasionally; exert up to 40 pounds of force frequently; and exert upto 10 pounds of force constantly to move objects. * Visual requirements include vision from less than 20 inches tomore than 20 feet with or without correction, depth perception, color vision(ability to identify and distinguish colors), and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Knowledge, Skills, Abilities andWorker Characteristics: * Must have the ability to carry out detailed but uninvolvedwritten or verbal instructions; deal with a few concrete variables. * Ability to do simple addition and subtraction; copying figures,counting and recording. * Possess the ability to understand and follow verbal ordemonstrated instructions; write identifying information; request suppliesorally or in writing. Working Conditions: Thisposition is continually exposed to a cool environment and dampness. There isfrequent noise from the saws, exposure to cleaning solvents, and possibility ofelectrical shock. This is a fast paced work environment. Equipment Used to Perform Job: Knives,Grinders, Patty Maker, Tenderizer, Slicer, Pallet jack, Tumbler, Wrappingsystem, and Rotisserie. Contacts: Deals with customers on a daily basis and vendors/supplierson an as needed basis. Hy-Vee Plymouth MN

Courtesy Clerk

Hy-Vee