Courtesy Clerk

Hy-Vee Marshall , MN 56258

Posted 2 months ago

Job Title: Courtesy Clerk FLSA: Non-Exempt

Department: Grocery Revision Date: 01/2014

General Function:

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; 2nd Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:

1.Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

2.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

3.Makes an effort to learn customers' names and to address them by name whenever possible.

4.Assists customers by: (examples include)

  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.

5.Answers the telephone promptly and provides friendly, helpful service to customers who call.

6.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

7.Packages purchases.

8.Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.

9.Assists customer in transporting purchases to their mode of transportation.



  1. Helps train new courtesy clerks.

  2. Checks prices on products.

  3. Pulls product forward on shelf.

  4. Brings carts in from parking lot and cart corral.

  5. Cleans can redemption area and empties the recycle bins, where applicable.

  6. Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.

  7. Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.

  8. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  9. Adheres to company policies and individual store guidelines.

  10. Reports to work when scheduled and on time.


Secondary Duties and Responsibilities:

1.Assists in all departments as requested (within the wage and hour guidelines).

2.Delivers product to customers (within the wage and hour guidelines).

3.Shovels, salts, and sands walkways.

4.Assists in other areas of store as needed.

5.Performs other job related duties and special projects as required.

Education and Experience:

No education or experience requirements.

Physical Requirements:

Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

Ability to do simple addition and subtraction; copying figures, counting and recording.

Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.

Working Conditions:

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Contacts:

Has daily contact with the general public and occasional contact with suppliers/vendors.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Delicatessen Clerk

Hy-Vee

Posted 1 week ago

VIEW JOBS 5/22/2020 12:00:00 AM 2020-08-20T00:00 Job Title: Delicatessen Clerk FLSA: Non-Exempt Department: Delicatessen Revision Date: 05/2018 General Function As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Reporting Relations Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Delicatessen Manager, Assistant Delicatessen Manager Direct Reports: None Primary Duties and Responsibilities 1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store 2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store 3. Makes an effort to learn customers' names and to address them by name whenever possible 4. Assists customers by: * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience 5. Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders 6. Takes customer orders at the delicatessen counter 7. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment 8. Reviews orders for the day 9. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat 10. Reviews the status and appearance of the food for freshness 11. Ensures that an adequate food supply is ready and on hand and develops or follows a production list 12. Anticipates product needs for the department on a daily basis 13. Prepares, finishes, and replenishes product as necessary 14. Checks in product, puts product away, and may review invoices 15. Runs the department registers and receives payment, makes change, etc., where applicable 16. Removes trash in a timely manner 17. Maintains strict adherence to department and company guidelines related to personal hygiene and dress 18. Adheres to company policies and individual store guidelines 19. Reports to work when scheduled and on time. Secondary Duties and Responsibilities 1. Washes dishes as necessary 2. Orders product and supplies as necessary 3. Delivers orders as needed 4. Prices products for customers as necessary 5. Assists in other areas of store as needed 6. Performs other job related duties and special projects as required Education and Experience Less than high school or equivalent experience and six months or less of similar or related work experience Physical Requirements * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects * Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions Knowledge, Skills, Abilities and Worker Characteristics * Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing * Must be able to solve arithmetic calculations involving fractions, decimals and percentages Working Conditions This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment. Equipment Used to Perform Job Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives Contacts Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections. Hy-Vee Marshall MN

Courtesy Clerk

Hy-Vee