Courtesy Call Outreach Associate - Portland (Ft)

3Degrees Inc. Portland , OR 97228

Posted 2 months ago

ABOUT YOU

You have a genuine passion for the environment and feel obligated to take action against climate change. Your peers would describe you as an outgoing, engaging, trustworthy, and dependable teammate that is driven for results. Engaging new people in your community to effectively and convincingly deliver a call to action excites you. Your verbal conversation and presentation skills make you a strong communicator and your success in sales, outreach, or event staffing demonstrates your capability to gain commitment from others while delivering world-class customer service.

This is a benefitted, 30-39 hour/week position including variable weekend and evening hours. This role is located at our Courtesy Call Center in our Portland, OR office.

WHAT YOU'LL DO

Marketing clean energy is core to what we do at 3Degrees and the Outreach Team is a top-notch grassroots marketing and sales partner, contributing to our efforts in fostering the development of the renewable energy market. As a member of the Courtesy Call Outreach Team, you will be a frontline driver of community education and enrollment efforts through inbound and outbound calls. You will enthusiastically engage your fellow community members about their personal impact on climate change and help them reduce their emissions by educating them on the opportunity to participate in a renewable energy program. Outreach Associate responsibilities include the following:

  • Increase awareness and participation in utility community solar, green power, and carbon offset programs (e.g., Pacific Power's Blue Sky renewable energy program) by calling customers, delivering pitches, and discussing program benefits.

  • Perform community outreach via phone call campaigns both locally and to other states.

  • Complete administrative duties following each shift.

  • Adhere to robust customer service and safety standards while staying within script parameters.

  • Attend 1-on-1 and team meetings with manager as required.

  • Actively participate in continuous training.

  • Effectively represent the brand by displaying professionalism and customer service regardless of the challenges faced in call center work.

HOW WE DEFINE SUCCESS

In this role, you will work alongside other members of the Outreach team to achieve program goals focused on Safety, Service, and Sales. Success factors specific to this position include:

  • Service:

  • Provide a high level of customer service in every interaction, resulting in zero customer complaints per month.

  • Through regular shadowed performance evaluations, demonstrate a high level of program knowledge by effectively answering questions and addressing customer concerns while closely adhering to program script guidelines.

  • Sales: Meet and maintain an ideal enrollment rate of .75 per fielded hour while conducting Outreach calls.

MUST-HAVES

  • Ability to work 30 to 39 hours per week including evenings and weekends.

  • High level of comfort engaging others by phone. Prior experience with community outreach, sales, or customer service activities in a call center or phone bank environment preferred.

  • Access to reliable transportation, computer, personal email account, and cell phone.

  • Special consideration given to multilingual candidates.

WHAT WE OFFER

When you work for us, there's plenty in it for you:

  • Starting at an expected $17.80 per hour, including $13.80 base wage + an estimated $4.00/hour in enrollment bonuses.

  • Rapid promotions awarded for stellar performance; top earners make up to $32.20 per hour.

  • Medical, dental, and vision benefits, flexPTO, 401(k) with company matching program, learning benefit, health & wellness reimbursement program, cell phone reimbursement, and mass transit expense reimbursement program.

  • Paid volunteer hours after 90 days.

  • Paid sick leave accrual.

  • A role in a mission-driven B-Corp that is committed to a triple bottom line ethic and fostering work-life balance and professional development for its staff.

ABOUT US
3Degrees exists for one simple reason to make it possible for businesses and their customers to take urgent action on climate change. As a certified B Corporation, we provide renewable energy and emission reduction solutions to global Fortune 500 companies, utilities and other organizations around the globe that want to join the fight against climate change, and we can't do it without you, Join Us! Headquartered in San Francisco, 3Degrees serves clients around the world like Netflix, Cisco, Unilever, Lyft, Ahold Delhaize, Mastercard, Swiss RE and Etsy.

OUR COMMITMENT TO DIVERSITY, INCLUSION AND EQUITY
3Degrees is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. 3Degrees welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.


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Courtesy Call Outreach Associate - Portland (Ft)

3Degrees Inc.