Court Services.Customer Service Representative.3455

COURT SERVICES DIVISION

Customer Service Representative

Paygrade 7 - Non Exempt

$16.05hr./$33,384.00 Annually

Work Location - 1745 US Hwy 17, Bartow, FL 33830

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks

• Medical, Dental, Vision

• Life Insurance

• FRS Retirement

• 10 Paid Holidays

• Paid Time Off

• Tuition Reimbursement

• Education Incentives

• Deferred Compensation Plan

• Wellness Incentives

• Employee Assistance Program (EAP)

• Free Employee Gym

• Free Employee Health Clinic

MAJOR FUNCTION:

Clerical office work involving varied and independent work assignments with those areas of established procedures, practices, and policies of the assigned office.

ILLUSTRATIVE DUTIES:

• Performs clerical and public contact work-processing probationer complaints, questions, and concerns; and respond to general inquiries for public information regarding specific defendants, probation or referral agencies.

• Performs clerical work which follows established probation procedure and assists in the development of that procedure.

• Produces correspondence to probationers, citizens, Judiciary, etc.

• Takes sworn statements and notarizes legal documents.

• Processes case updates on probation changes and posts data to the CJIS system.

• Accesses, and provides officer with DHSMV records as needed.

• May obtain confidential FCIC/NCIC records.

• Receives and reviews initial data forms and interviews probationers, verifying that information given is sufficient to begin supervision of case.

• Coordinates assignment of probation cases and pre-sentence investigations.

• Manages collection of suspended driver's licenses and forwards to Clerk of Court for submission to DHSMV.

• Initiates and prepares electronic and paper files.

• Reviews, interprets and produces legal documents.

• Collects, reviews, and endorses money order payments.

• May assist accounting clerk in process/receipt/voucher/deposit of probationer payments.

• Handles daily mail duties and monitors fax machine for distribution of confidential probationer records.

• Directs legal court documents to appropriate officer, supervisor, department or organization.

• May prepare or assist in the record keeping of employee payroll records.

• Acts as office receptionist and switchboard operator as needed.

• May act as secretary to assigned supervisor.

• Performs related duties as required.

• Knowledge of the English, spelling and arithmetic.

• Ability to understand and follow oral and written instructions.

• Ability to learn assigned clerical task of office assigned and adhere to prescribed routines.

• Ability to make mathematical computations and tabulations accurately and with reasonable speed.

• Ability to meet and deal courteously and effectively with employees and the general public.

• Ability to use personal computer or remote computer terminals, typewriters, and other office equipment of the assigned work unit.

• Ability to use good judgement and make independent decisions.

• Ability to learn Criminal Justice Information System processes and codes and to interpret same.

• Ability to maintain confidentiality of records not deemed to be public information.

MINIMUM QUALIFICATIONS:

• Graduate of an accredited high school or possess an acceptable equivalency diploma.

• A minimum of one (2) years of clerical work experience.

• Must be able to type 35 CWPM with a maximum of 10 errors.

• Must be able to utilize all features afforded by word processing software and other required software and personal computer or CRT equipment utilized by the assigned work unit.

• Must possess a valid driver's license and be able to secure a valid Florida driver's license at the time of employment.

• A comparable amount of related training and experience may be substituted for the minimum qualifications.

SPECIAL REQUIREMENTS:

County Probation and the BoCC have a high degree of public accountability, regular attendance, punctuality, and integrity are essential requirements of this position.

• Must have own daily transportation and telephone as employee is subject to call.

• Applicant/employee shall be fingerprinted and subject to personal background investigations procedures to ascertain an evaluation and determination of moral character.

• Must undergo a Level 2 (FDLE) screening submitted electronically before commencing work. This certification must be maintained as a condition of employment.

This position may be required to report for work when a declaration of emergency has been declared in Polk County.