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Counter Sales Representative

Expired Job

The Hertz Corporation Santa Rosa , CA 95402

Posted 6 months ago

General Responsibilities

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues.

Responsibilities:

  • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures

  • Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner

  • Resolve customer issues and concerns professionally using effective customer service techniques

  • Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells

  • Answer telephone calls in a timely manner in accordance with best practices and policy standards

  • Liaise with various Hertz departments

  • Achieve personal sales goals while supporting the goals of the team

  • Answer questions and provide directions in a courteous and expeditious manner

  • Qualify and process customer rentals with accuracy and attention to detail

  • Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental

Mandatory Requirements

  • High School diploma or equivalent

  • A minimum of one year of sales or customer experience in a high volume or service oriented environment

  • Passion for customer service and attention to detail - Goes the extra mile

  • Proven strong sales and closing skills and the ability to friendly, engaging manner

  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

  • Proficiency in English

  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills

  • Proven experience of working well within a team

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

Benefits:

Medical/Dental/Vision
401k

Tuition reimbursement

Up to 40% off car rentals

Paid Time Off

Much more!!

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.


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Counter Sales Representative

Expired Job

The Hertz Corporation