Counter Sales Rep Lead - Dollar Thrifty

The Hertz Corporation Salt Lake City , UT 84101

Posted 1 week ago

General Responsibilities

The Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer's travel needs.

The key responsibilities and accountabilities are:

  • Effectively communicate and offer ancillary products and services to enhance customer's travel experience.

  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

  • Achieve personal sales goals while supporting the goals of the team.

  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.

  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty's policies and procedures

  • Qualify and process customer rentals with accuracy and attention to detail.

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

  • Resolve customer issues and concerns professionally using effective customer service techniques.

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

  • Assist with scheduling and ensure proper coverage during vacations/holidays.

  • Help with customer complaints when Manager is not immediately available.

  • Coach CSR's to improve performance and train new CSR's when needed.

  • Note and refill and supplies as needed.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experiences:

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Passion for customer service and attention to detail Goes the extra mile

Proven strong sales and closing skills and the ability to friendly, engaging manner

Motivated to achieve and exceed targeted goals

Knowledge:

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in English

Must be able to:

  • Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Have the competitive drive and confidence to succeed in a commission-based environment.

  • Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills.

  • Demonstrate sales, professionalism and interpersonal skills.

  • Show a high level of ownership, accountability and initiative.

  • Show proven experience of working well within a team.

  • Work flexible shifts including weekends and holidays; and work overtime as required.

  • Work outdoors during all weather conditions.

  • Stand for long periods of time.

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

EEO Statement

Dollar Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Dollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.


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