Counter Sales Associate

Johnstone Supply, Inc Naples , FL 34102

Posted 2 months ago

The Counter Sales and Service Specialist is an integral member of our branch sales team and will be responsible for helping our customers find the parts and equipment they need with prompt, friendly, and professional service. A candidate for this position must possess the ability and desire to learn industry products and services and be able to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers. This position would report directly to the Branch Manager.

Responsibilities and Duties

Customer Service Results and Responsibilities

  • Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.

  • Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.

  • Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .

  • Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.

  • Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.

  • Develops good working relationships and rapport with customers. Greets regular customers by name.

  • Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.

  • Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

  • Follows company pricing and credit guidelines

Sales Results and Responsibilities

  • Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.

  • Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply

  • Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.

  • Uncovers and communicates sales lead information to outside sales staff and management.

  • Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.

General Results Responsibilities

  • Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory reps.

  • Assists in receiving, shipping and general warehouse duties.

  • Is organized and orderly maintaining appropriate records.

  • Completes all transactions and necessary paperwork accurately and in a timely manner.

Johnstone Supply believes that each employee's contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • Required: High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.

  • Preferred: The above plus 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.

Job-Specific Knowledge, Skills & Abilities

  • Ability to provide consistent, professional customer service.

  • Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.

  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.

  • Demonstrated understanding and application of effective sales strategies and techniques.

  • Skill in building long term customer relationships.

  • Ability to maintain a positive and friendly demeanor.

  • General knowledge of HVACR products, concepts and the industry as a whole.

  • Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.

  • Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.

  • Skill in using point-of-sale computer systems to locate information and process transactions.

  • Skill in using web-based tools to research product and information.

  • Ability to work productively in teams with a wide range of people.

  • Ability to work independently with minimal direction.

  • Ability to follow written instructions and documented procedures.

Expected Work Behaviors:

  • Keeps the company's best interest in mind when considering or addressing issues.

  • Dedication to attending work and work-related functions prepared and on time.

  • Maintains a professional personal appearance.

Benefits

We offer superior compensation, including: salary, matched Simple IRA for retirement savings, paid vacation, holidays, room for advancement, and a friendly professional working environment.

We are an equal opportunity employer.

Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

If you want to view the EEO is the Law poster, please choose your language: English

  • Spanish

  • Arabic

  • Chinese

View Company Information

To see other positions, click here.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
New Home Sales Associate

New Home Star

Posted 1 week ago

VIEW JOBS 10/15/2021 12:00:00 AM 2022-01-13T00:00 <p><strong><em>Our vision is to build the best new home sales company in the world…</em></strong> and we mean it. New Home Star is a sales and marketing company that provides builders with the look and feel of their own in-house sales team but with all the proven systems and processes of our national organization. At New Home Star, it’s our mission to sell more homes more profitably for our builder partners while also creating excellent careers for our people. With training unmatched by any competitor, we equip you with all of the tools and resources needed to exceed sales goals and grow your career. New Home Star is seeking a well-educated, motivated, and goal-oriented sales professional to join our team as a New Home Sales Associate.</p><p>As you work to complete your application and research New Home Star, we highly encourage you to visit and follow us on our numerous social media platforms to learn more about our award-winning culture and engage with our current team members!</p><p><a href="https://www.facebook.com/NewHomeStar/" rel="nofollow noreferrer noopener" class="external">NHS Facebook</a></p><p><a href="https://www.facebook.com/NewHomeStar/" rel="nofollow noreferrer noopener" class="external"></a><a href="https://www.instagram.com/newhomestar/?hl=en" rel="nofollow noreferrer noopener" class="external">NHS Instagram</a></p><p><a href="https://www.instagram.com/newhomestar/?hl=en" rel="nofollow noreferrer noopener" class="external"></a><a href="https://www.youtube.com/channel/UC-hhKTonQzDqmT96JarzKLA/videos" rel="nofollow noreferrer noopener" class="external">NHS YouTube</a></p><p><a href="https://www.google.com/url?q=https://twitter.com/newhomestar&amp;sa=D&amp;source=hangouts&amp;ust=1589639219107000&amp;usg=AFQjCNH6fAMyrTgRGDerNE3pl7o_cCw6Rw" rel="nofollow noreferrer noopener" class="external">NHS Twitter</a><br></p><p><a href="https://www.youtube.com/channel/UC-hhKTonQzDqmT96JarzKLA/videos" rel="nofollow noreferrer noopener" class="external"></a><a href="https://newhomestar.com/" rel="nofollow noreferrer noopener" class="external">New Home Star</a></p><p><br></p><img title="" alt="" src="https://workablehr.s3.amazonaws.com/uploads/photos/170676/2fa3067c7cec29d3400fa44ed263175a.jpg"><h3>Responsibilities:</h3><ul> <li>Staff the model home during all hours of operation, including weekends, provide exceptional customer service, and educate customers on the homebuilding/buying process to any visitors.</li> <li>Maintain sales office, model home, and community appearance.</li> <li>Drive traffic through marketing initiatives to generate adequate traffic and sales in an effort to exceed company sales goals.</li> <li>Create grassroots marketing efforts in order to grow brand awareness with the local realtor community as well as potential homeowners.</li> <li>Collaborate on an ongoing basis with the local sales team in order to meet given sales goals.</li> <li>Participate in recurring sales training via our proprietary sales enablement platform as well as in person.</li> <li>Create and present quarterly business plans to our builder partners.</li> </ul><p><strong>Requirements</strong></p><ul> <li> <strong>Must have weekend availability, </strong>as many of our sales happen on Saturday and Sunday.</li> <li><strong>Current real estate license is required.</strong></li> <li>2+ years of real estate experience is required. </li> <li>Reliable transportation throughout your work day in order to have the ability to drive to potential homesites as needed.</li> <li>2+ years of experience in a professional business role.</li> <li>Extreme attention to detail, time management, and multi-tasking skills are a necessity to be successful in this role.</li> <li>Proficient computer knowledge/skills (i.e., MS Office Suite such as Excel, Word, and PowerPoint).</li> <li>New home sales experience is strongly preferred. </li> <li>Bachelor's degree is preferred.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Partnership with National Association of Workplace Programs (NAWP) to offer <em>easy access to medical, dental, vision, accident, and critical illness insurance</em>. Additionally, this partnership allows quick access to life insurance as well as personal retirement plans; and much MORE!</li> <li>Embrace Independence Program available to all Sales Associates to encourage you to take care of yourself and your family both physically and financially.</li> <li> <em>Uncapped commission structure</em> so there is never a limit on your annual earning potential.</li> <li>Desktop and mobile access to New Home Connect™, our proprietary sales enablement platform to help you <em>learn, train, and succeed in your sales career.</em> </li> <li>24/7 access to a robust Employee Assistance Program (EAP) to assist with all types of personal and professional matters such as financial planning, childcare, and even mental health.</li> <li>Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you <em>achieve all of your professional goals</em>.</li> <li>Allowed time away from the model home for volunteer opportunities through<em> New Home Star’s Giving Every Moment (GEM) program.</em> </li> </ul><p><br></p> New Home Star Naples FL

Counter Sales Associate

Johnstone Supply, Inc