Count Room Representative

ESSENTIAL JOB FUNCTIONS:

• Collects and counts revenue from various drop sources per MIC and departmental guidelines.

• Counts, sorts, and organizes all currency, coins, coupons, chips, and paperwork from the drop containers.

• Retrieves drop boxes from the storage area and appropriately stores all boxes and carts.

• Loads currency counters, utilizes the counter interface, and collects, sorts, and reconciles counted funds.

• Straps and hand-stamps money bundles.

• Totals all cash, coins, chips, coupons, and other monies, and reconciling documents by shift and by day/date.

• Enters count information into various PC-based applications. Printing, signing all reconciling documents, and verifying their accuracy.

• Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor.

• When a slot machine is being played at the time of bill validator drop, use excellent guest service skills to ensure the guest's satisfaction.

• Accounts for all Count Room keys and ensures compliance with MIC requirements.

• Sorts, counts, rolls coins, and delivers to the Cashier department.

• Collects and weighs tokens from arcade machines. Returns counted tokens to arcade change machines.

• Collects and counts currency from arcade change machines and takes meter readings.

• Completes all paperwork accurately and delivers it to the appropriate department promptly, including scanning of all relevant documentation.

• Responsible for the loading of coins/currency and count of dropped funds for all the casino floor ticket redemption kiosks.

• Communicate with other departments and the Gaming Control Board to coordinate drop and count schedules.

• Communicates currency counter maintenance requests to vendor technicians and IT service requests.

• Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other Count Room employees.

• Maintains the Count Room in a clean and orderly fashion.

• Monitors supply levels and requests supply orders

• Follows safety and security guidelines and adheres to department procedures.

EDUCATION and EXPERIENCE:

• Must be 21 years of age or older.

• High School Diploma required. Any combination of education, training, or experience provides the required knowledge, skills, and abilities.

• Minimum of 1-2 years related experience required.

• Ability to communicate with all levels of management in a clear, friendly, and confident manner.

• Must get along with fellow team members and work as a team.

• Must present a well-groomed appearance.

• Must be self-motivated and be able to handle more than one function at a time by being well organized.

• Must be able to read, write, speak, and understand English.

• Good mathematical and clerical aptitude for accurate record-keeping.

• Excellent customer service skills are a must.

• Ability to obtain/renew all government-required licenses or certifications, specifically a Virginia Lottery Gaming Permit License

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products.

• Good manual dexterity to accurately handle cash, tickets, and racks of gaming chips.

• Ability to stand for long periods and pull, lift, and carry objects up to 40 lbs.

• Push and pull heavy carts up to 50 lbs.

• Comfortable working with a team in a small locked and secure room.

• Must be able to work in a highly populated fast-paced environment.

• Must be able to work in an environment with bright lights, loud music, and varied temperatures.

• Be aware that surveillance cameras monitor the premises recording activity throughout the property on a 24-hour, 7 days per week basis.