Count Room Manager - Full Time (Harrah's Hoosier Park)

Caesars Entertainment Corporation Anderson , IN 46016

Posted 2 weeks ago

JOB SUMMARY:

Provides supervision to all count team members. Performs duties and ensures the count team operates in accordance with department, Indiana Gaming Commission regulations, Count Room procedures, security protocols and internal controls.

DIRECTLY SUPERVISES: Count Room Lead(s), Count Room Attendant(s)

KEY JOB FUNCTIONS:

  • Responsible for the selection and hiring of new employees in accordance to policy.

  • Trains and develops subordinate personnel, provides training to new personnel, as well as ongoing training as needed.

  • Ensures the safety and welfare of all assigned staff and patrons.

  • Assists Cage Operations Manager in proposed changes in operational procedures for the purpose of improving internal customer service and efficiency.

  • Responsible for direct supervision of shift soft count team members, including reviewing supervisor's recommendation personnel issues, i.e., performance evaluations, corrective actions and progressive re-direction.

  • Demonstrate positive customer and employee relations.

  • Prepares the scheduling of all Count Room Employees

  • Responsible for ensuring that adequate stock of all forms and supplies are maintained to perform the essential functions of the department.

  • Perform other functions as requested

SUPERVISORY RESPONSIBILITIES:

Is responsible for the overall direction, coordination, and evaluation of the Count Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATIONS and/or EXPERIENCE:

Associates degree from a two or four year university, or 1-2 years of related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

Minimum of one (1) year experience working in a soft count operation.

Minimum of one (1) year of supervisory experience, preferably in a cash handling operation.

Minimum of one (1) year computer experience utilizing Microsoft Word and Excel programs. Minimum of one (1) year experience using a currency counter.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers.

Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain and maintain a license from the Indiana Gaming Commission.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts.

The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment.

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

Must regularly access patron personal data including credit information, the player data base, financial records, and personnel/payroll records.

ACCESS TO GAMING FACILITY:

Requires access to general areas of the gaming facility and the cage, count rooms, and main bank areas.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


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Count Room Manager - Full Time (Harrah's Hoosier Park)

Caesars Entertainment Corporation