Counselor II (Mobile Outreach Station)

The City of Long Beach, Department of Health and Human Services has an opening for one (1) unclassified, at-will full-time Counselor II position in the Homeless Services Bureau. Reporting to Public Health Professional II, this position will conduct intake, assessment, and consultation to people experiencing homelessness regarding various homeless services within the City as part of the Mobile Outreach Station program.  This position is located at the Multi-Service Center, 1301 West 12th Street, Long Beach, CA 90813.

• Conducts client intake, counseling, and assessment to evaluate client needs; 

• Provides crisis intervention counseling and de-escalation for clients; 

• Connects clients to services based on assessed needs; 

• Develops and assists in the implementation of ongoing client service plans; 

• Maintains case records and required electronic reporting documentation in the Homeless Management Information System; 

• Pursues new referral contracts within the community; 

• Serves as a liaison and advocating for individuals and families experiencing homelessness; 

• Participates in case conferences and case reviews with colleagues, partnering agencies, and other supportive services; 

• Facilitates referrals to a variety of agencies; 

• May lead or supervise other team members to ensure that clients receive wraparound support and services; and

• Performs other duties as assigned.

MINIMUM REQUIREMENTS: 

• High School Diploma, GED, or equivalent certification.

• Four years of experience providing services in a public health or social service setting.

• Academic degrees in Social Work, Public Health, Public Administration, or a closely related field may be substituted for required experience on a year-for-year basis. Copy of degree or transcripts denoting degree conferment required if qualifying with an academic degree.)

• Valid motor vehicle operator license.

• Required to obtain a California motor vehicle operator license within 6 months if out of state. DMV K4 driver license information report printout required during onboarding for California residents.)

DESIRABLE QUALIFICATIONS:

• Bachelor's Degree in Social Work, Public Health, Public Policy, Public Administration, or a closely related field.

• Experience conducting street outreach and supportive service delivery to people experiencing homelessness.

• Experience working with the Homeless Management Information System (HMIS)

• Ability to work evenings, nights, weekends, and holidays.

• Bilingual skills (Khmer, Spanish, Tagalog, and/or Vietnamese)

SUCCESSFUL CANDIDATE WILL DEMONSTRATE

• Ability to work independently and as part of a team, be flexible, and manage multiple assignments in a dynamic and fast-paced environment.

• Ability to work effectively with a wide variety of people and populations by consistently exercising tact, good judgement, and a proactive, problem-solving focused style.

• Excellent interpersonal, written, and verbal communication skills.

• Ability to de-escalate and resolve conflicts independently and effectively.

• Proficiency in the use of computers, including email, internet, and office productivity software (e.g. Microsoft Word, Excel, Outlook, and PowerPoint).

This recruitment will close at 11:59PM PST, on Thursday, May 23, 2024. To be considered, applicants must submit a resume, cover letter, and proof of education in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered.  For questions regarding this recruitment, please contact (562) 570-6927.   

The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6927.

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