Counselor - Case Mgmt

Maximus, Inc. Santa Ana , CA 92701

Posted 2 weeks ago

Job Description Summary

Develop working relationships with customers and monitor engagement and progressWork with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibilityExhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and servicesAssist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)Follow up with customers to ensure that their needs are met and questions and concerns are resolvedInteract with other team members to provide expertise and assistance in resolving participant issuesMaintain accurate and timely case notes on all customer contacts and document activitiesShare information about outreach and engagement efforts with project staffInform project staff of any barriers that they identify and that are preventing the customer from engaging with the ProviderPerform other duties as may be assigned by leadership

Educational/Experience Requirement: Bachelor's Degree is required. In lieu of degree, four (4) years of experience in employment services or human services required.

*Bilingual Capabilities in Arabic, Farsi, Spanish, or Vietnamese preferred.

Job Summary

  • May have additional training or education in area of specialization.

  • Works on assignments that are routine in nature, with responsibilities easily learned on the job.

  • Acquires job skills and learns applicable policies and procedures to complete routine tasks.

  • Able to read, understand & perform assignments within prescribed guidelines.

  • Communicates routine information in a clear and accurate way with internal & external contacts.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

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Counselor - Case Mgmt

Maximus, Inc.