Counseling/Customer Service Specialist

NVR Canonsburg , PA 15317

Posted 1 week ago

Stability, growth, leadership if you are seeking a future filled with opportunity then we would like to talk with you. NVR, Inc. (parent to Ryan Homes, NVHomes) is one of the largest homebuilding and mortgage banking companies in the nation. We are currently the most profitable US builder and we have generated the industry's highest earnings per share growth rate over the last 10 years. Founded in 1948, the company has grown to over 3,900 employees operating in major cities in the eastern half of the United States.

General Description

This position is primarily responsible for providing counseling assistance to customer in order to limit the number and duration of delinquent accounts and minimize the financial loss from foreclosure as well as overseeing the new loan set up function, assumption processing as well functions related to escrow analysis

Essential Job Functions

The individual assigned to this position must, with or without reasonable accommodations, be able to perform the following essential functions:

  • Maintain contact with past due borrowers. Provide counseling to correct habitual late payment tendencies. Maintain strong follow up that reduces potential losses due to foreclosure.

  • Monitor the status of all accounts that are in bankruptcy and foreclosure through reinstatement of the loan or completion of the sheriff sale, eviction, final conveyance and disposition of the property.

  • File claims with the Federal Housing Administration (FHA), the Veteran's Administration (VA) or applicable mortgage insurance company upon completion of the sheriff sale. Monitor the status of outstanding claims and verify that the correct amount of funds is received within the required time frames.

  • Assist with the daily download of new loans from the origination system to the servicing system as needed in order to ensure that errors preventing loans from coming over are corrected on or before the designated deadline.

  • Responsible for the completion of yearly escrow analysis in accordance with the department schedule including but not limited to making the necessary payment changes and providing borrowers with written notification of adjustments. Revised payment coupons must be ordered and mailed to borrower within the required timeframes.

  • Respond to customer requests to have their loans assumed. As applicable, obtain the documentation necessary and coordinate the assumption process from credit/investor approval through settlement.

When you work for an industry leader, we reward you with:

  • Excellent Salary Package

  • Outstanding Growth Potential (80% of our managers have been promoted from within)

  • Lucrative Profit Sharing/Employee Stock Ownership Plan

  • 401(k)

  • Medical Insurance

  • Dental Insurance

  • Paid Vacations and Holidays

  • Home Purchase Discount

It takes a strong team to build a successful company and if you are interested in taking part in tough challenges to come up with smart solutions, NVR is the team for you.

No Phone Calls Please

We are an Equal Opportunity Employer

Drug testing and credit check are required.

All applicants must be legally entitled to work in the United States, as NVR does not provide sponsorship of H1 visas.


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Counseling/Customer Service Specialist

NVR