Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it's crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge $700B in the US alone but the process is inefficient and largely offline.
Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they're great at.
About the Culinary Team
The Thumbtack kitchen prepares three nutritious, balanced, and seasonally inspired meals per day, using primarily locally grown and sustainably sourced ingredients. We are passionate about providing delicious, healthy meals and love the role that meals play in bringing the Thumbtack community together on a daily basis. We believe that sharing meals around quality food builds an environment that encourages collaboration and celebrates excellence.
The culture of our kitchen is playful, joyous, and creative and we strive to challenge each other and ourselves to prepare the best food possible. We enjoy cooking from our roots as well as taking risks and trying new things.
About the Role
The Culinary Service Manager (CSM) role will help to create and maintain an exceptional 'Front of House' (FOH) department rooted in hospitality and Thumbtack company values. The CSM will have a significant impact on the culture and identity of the culinary team. This position will maintain high service standards of all FOH spaces and will oversee signage, flow, and inventory of all FOH snacks and beverages. The CSM will ensure that dining spaces are stocked, clean, safe, and maintained while providing exceptional service and attention to detail. This position is responsible for developing the TACKitchen visual brand within the office by creating signage and selecting design and service elements. This position is a management role and includes the direct supervision of FOH and dish team members. This is an incredible opportunity to be part of a self-operating employee food program with a team of talented individuals. This a fast-paced job in an expanding office environment with room to grow.
Culinary Service Manager Responsibilities
Maintain high standards of performance for all FOH team members
Point of contact with facilities manager and service vendors
Ensure allergens are correctly communicated to employees
Work with Events and Learning and Development teams on planning and execution of on-site events
Directly manage all Dish and FOH team members
Conduct regularly scheduled 1:1s with all direct reports
Provide technology support for direct reports including, but not limited to, assistance with digital time card, email, reimbursement, and feedback tools as needed
Participate in management and leadership develop opportunities such as BetterUp and/or TT University Management Training
Indirectly manage and oversee all janitorial, dish, or custodial employees
Lead by example by demonstrating a strong sense of urgency, high attention to detail, and excellent communication skills
Oversee physical design of service elements including:
Tea and coffee bars
Silverware and napkin areas
Cereal and snack areas
Oversee all FOH print and signage design elements
Manage TACKitchen labeling system in Airtable including dishes and ingredients databases, meal and snack print templates, etc.
Manage company-wide communications on behalf of TACKitchen including creating, editing, and posting weekly Kitchen Updates and managing TACKitchen Wiki page
Sync with Workplace Experience (WPX) and kitchen facilities teams about facilities updates and as necessary for repairs and maintenance
Manage daily/weekly/monthly equipment maintenance schedule and vendor relations for coffee, soda, water, and keg equipment
Manage weekly inventory and ordering of all FOH offerings and supplies including coffee, tea, beer, wine, consumables, compostables, bulk snacks, and beverages
Manage weekly smallwares inventory and ordering to ensure we have enough smallwares at all times
Supervise FOH role to ensure all of the following responsibilities are successfully executed and jump in to help as necessary:
Help create internal hospitality standards for our Culinary Department
Maintain clean and well stocked FOH facilities
Reinforce strong company culture through points of service and employee experience
Stock beverages, snacks, fruit, coffee, condiments, cereals, etc.
Work closely with Craft Specialist to ensure pars and freshness of house-made snacks and beverages
Assist with the setup and breakdown of breakfast, lunch, dinner, and special events
Clean and restock dining spaces and pantries
Oversee maintenance and upkeep of all FOH equipment and smallwares
Create daily menu signage using Airtable. Communicate food offerings and allergens to employees
Ensure all craft, beverage, and toast offerings are accurately and aesthetically labeled
Ensure all FOH front- and back-stock is properly stored and labeled and that allergens are listed correctly
Help employees and guests: answer questions, and fulfill requests
Facilitate event and catering logistics, communications, and implementation
2+ years in a supervisory or assistant GM/FOH role. Relevant experience always considered.
Exceptional teamwork, strong work ethic and communication skills, and sense of personal accountability are all required to be successful in this role
Well-organized, thorough, detail-oriented, and communicative
Versed in design programs such as Sketch, Illustrator, and/or inDesign
Commitment to high quality service, food, and beverage standards
Excellent attendance and punctuality is required with schedule flexibility determined by business needs
Handy skills preferred
In-depth understanding of professional customer service and the hospitality industry
Enthusiastic to host all types of people
Demonstrated understanding and knowledge of safety, sanitation, and food handling procedures (ServSafe Manager Certification)
Behaves professionally and can be flexible in a changing environment
More About Us
Thumbtack is the destination for getting things donefrom house remodeling to event planning to music lessons and more. Each year, more than 200,000 professionals across the country service a growing 5 million Thumbtack projects in 1,100+ unique categories. Founded in 2009 and headquartered in San Francisco, Thumbtack has raised more than $275 million from Sequoia Capital, Tiger Global Management, Javelin Investment Partners, Baillie Gifford, and Google Capital.
Learn more about our culture, benefits, and perks
Follow Thumbtack on LinkedIn
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
compensation: varies depending on experience
employment type: full-time
If interested, please send a resume and a letter telling us more about yourself and why you'd be a great fit for this role to firstname.lastname@example.org.