Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
As an Abbey Resort cosmetologist, you may begin with a guest consultation to determine the style the guest is requiring. After an initial analysis and agreement upon service, the cosmetologist will go above and beyond to provide a service that creates a lasting memorable experience.
REPORTS TO: Cosmetology Supervisor/Director of Spa
Cosmetology school\state license
High School Diploma
Must have undergone the state requirements for licensing in related area
Must be able to stand, walk, bend, twist, or sit for an entire shift.
The primary function of a cosmetologist is to support The Abbey Resort and Fontana Spa in their commitment to customer service.
Performing all hair styling/cutting/chemical services as well as nail treatments, waxing, and make-up applications.
Cosmetologist may be cross-trained in aesthetics services.
Cosmetologists are responsible for focusing on retail objectives to enhance guest experience.
Cosmetologists are responsible for self promoting and maintaining regular cliental.
Maintain knowledge and understanding of current thinking in cosmetology field
Ability to perform all services on service menu for specific department
Understands and uses universal precautions when providing services.
Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered using this knowledge to up sell product and service
Assesses contraindications of guest that may prevent service from taking place
Maintain cleanliness & sanitary procedures according to Wisconsin statutes
Complete duties set by Salon Manager to ensure proper care of work areas, linens, products, and equipment
Exceed the expectations of our guests at all times
Greet guests with a smile and handshake
Consistently maintain cleanliness of treatment, supply, back of house, and break rooms
Adhere to all company policies and procedures regarding to attendance
Maintain uniform standards set by company
Attend monthly meetings
Attend in-house training to keep updated with spa trends
Attend external training to keep updated in the industry and share information with staff
Follow opening and closing procedures
Possess positive attitude, self image, communication, organization, time management, people skills
Arrive 15-30 minutes prior to scheduled shift to set up for treatments and organize workspace
Suggest and sell retail items for greater guest experience and education. Set retail goals with manager and review regularly
Never blame a client for any mistakes or misunderstandings. Assure them you will do whatever you can to accommodate their needs. Seek help if necessary
Maintain timeliness during treatment and begins and ends treatments on time
Answers guest's questions in a knowledgeable and professional manner.
Works assigned schedule.
Must be open minded, detail oriented, patient, resourceful, nurturing, consistent, honest, and productive.
Responsible for checking own schedule in SMS to ensure shift coverage
Use products within proper guidelines as set by Standard Operating Procedures
Equal Opportunities Employer M/F/D/V
Copley Square Hotel