Corporate Trust Operations Manager 2, New Mortgage Files For Agencies - Waterloo, IA

US Bank Waterloo , IA 50702

Posted 2 months ago

Manages and coordinates the operations activities for initial certification for new mortgage files, collects trailing documents and completes final certifications according to agency and customer guidelines and timelines. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Three to five years of operations-related experience

Preferred Skills/Experience

  • Thorough knowledge of operation functions, systems, policies and procedures for the assigned area

  • Strong people leadership skills

  • Strong organizational, managerial and project management skills

  • Well-developed customer relations skills

  • Excellent interpersonal, verbal and written communication skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Thorough knowledge of banking operations and human resources

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Corporate Trust Operations Manager 2, New Mortgage Files For Agencies - Waterloo, IA

US Bank