Corporate Travel Project Manager - Implementations - Remote

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

A day in the life of a Project Manager at Fox may include:

• Managing and leading the client implementation process and hotel sourcing process for assigned accounts within defined timelines.

• Acting as main point of contact for the client, providing consultancy and expertise throughout the project.

• Developing and maintaining detailed project plans for each project.

• Leading weekly virtual project meetings with the client, producing agendas and follow-up call notes.

• Acting as a liaison with vendors/suppliers as necessary on behalf of the client relative client preferred relationships or programs.

• Ensuring the project remains on track, all tasks completed within deadline.

• Identifying issues that could delay the project; understanding and pre-empt potential risks and mitigating unexpected issues that arise.

• Drafting scope of work outlining custom implementation deliverables.

• Ability to identify scope creep and address accordingly.

• Delivering on all details of the project, coordinating with various department stakeholders as appropriate.

• Supporting multi-national and global implementations in coordination with in-country affiliations and resources; advocating on behalf of Fox clients when working with multi-national partners.

• Conducting in-person and virtual client launch sessions to acclimate travelers, coordinators/arrangers, and administrators to new technology, processes, and online booking tool training.

• Recommending resources and solutions based on client requirements and requests.

• Actively participating in internal meetings to discuss project statuses, problem resolutions, client feedback, and coordination of internal resources.

• Conducting post-project handover meeting with client and Client Solutions Manager.

• Successfully managing multiple/simultaneous projects by ensuring project timelines are met and client/team member issues addressed.

• Building new accounts in internal account management system (AMP); updating accordingly throughout the implementation.

• Leading project management tasks on cross functional projects supported by the PMO.

• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.

• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.

• Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.

• Other duties, projects and alternate assignments as determined by business need.

You'll love this job if you have:

• Project management and process management experience.

• Excellent organizational skills.

• Personal effectiveness/credibility.

• Customer-focus and are service-oriented.

• Communication proficiency both verbal and written, with appropriate use of grammar.

• Information gathering and monitoring skills.

• Negotiation skills.

• Change management skills and are highly adaptive.

• The ability to collaborate and are strategically oriented.

• Sound judgment and decision-making ability.

• Attention to detail and accuracy.

This opportunity might be for you if you have:

• Bachelor's degree (preferred) with a minimum of 5-7 years of client-facing travel/project management/client management experience preferred.

• Understanding of corporate/business travel management practices.

• Strong project management and analytical skills; manage workflow to meet deadlines.

• Successful experience working directly with clients to resolve complex implementation issues.

• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.

• Experience building positive relationships with all levels both internally and externally.

• Ability to communicate with confidence and create a credible impression to clients, both written and verbal (one-on-one, small groups, and to large audiences).

• Ability to deliver clear, compelling presentations to all levels within an organization. Effectively manage group interaction throughout the presentation.

• Understanding of travel technology and travel management operations. Experience with online booking tools and agency mid/back-office systems strongly preferred.

• Highly organized with a keen eye for detail.

• Aptitude to identify operating challenges/roadblocks and quickly apply tactical solutions as well as contributing to fundamental/strategic changes.

• Ability to drive change and influence in the face of possible resistance.

• Effective time-management skills and ability to work in a deadline-driven environment; ability to handle multiple tasks simultaneously and establish work priorities.

• Advanced working knowledge and proficiency in Microsoft Office applications, along with strong technical skills.

• Self-motivated; demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic.

• Ability to work flexible hours to meet the needs of the client.

• Willingness and ability to travel to client locations throughout the United States.

Occasional business travel, overnight stays may be required. Travel = less than 25% of time.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "Occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don't hesitate to apply online at www.foxworldtravel.com/careers.

Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

Please review our Privacy Policy at https://www.foxworldtravel.com/privacy-policy/ to see how we protect and manage your submitted data.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.