Office: Supporting our Baltimore, MD team
Hours: Monday-Friday, 8:30 AM - 5:30 PM EST
Discover your potential with Direct Travel! #DTCareers
Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our customers and deliver innovative solutions.
Direct Travel is one of the most respected travel management companies providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.
See what it's like to work at Direct Travel! Follow us on Instagram, Facebook, Linkedin,Twitter Glassdoor
We're looking to hire a Corporate Travel Support Trainee to assist our Baltimore, MD Corporate Travel team. This position will train on how to be responsible for the successful completion of comprehensive, accurate and cost effective travel arrangements for Direct Travel clients.
What you will learn:
Complete domestic / international travel arrangements for clients which may include air, hotel, ground transportation, and rail
Support any documentation of international travel documents, Visa, passport.
Operate within detailed procedures
Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues
Ensure compliance of a clients travel policy while utilizing DT preferred vendors to maximize profit
Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
Work with hotel, car, rail to ensure client customer satisfaction.
Perform other duties as assigned
What do we need from you?
Previous experience in the travel, tourism or hospitality industry
Minimum of 3 years in a customer service role
High proficiency using Airline GDS, Sabre is preferred but not required
Understands international airfares and international ticketing.
Must be able to thoroughly read, understand and follow client travel policies and guidelines.
Thorough understanding of Reading each companies information and following guidelines of their policy.
Previous experience handling VIP clientele is a plus
Excellent communication skills via email and phone
Superior customer service skills.
Ability to meet and exceed required performance standards
Accurate and detail oriented.
Work well under pressure and have the ability to deal with change and adversity
Working knowledge of Microsoft Word and Excel.
Works well independently as well within a group.
Our Employee Benefits and Perks:
Health Plan options
Vision, Dental and Life Insurance Plans
Fitness membership discounts
Employee Reward and Recognition Program
Training and development opportunities
Generous PTO + Holidays
401k and employer contribution
Travel perks, including dedicated travel teams to book discounted travel
Employee discount programs, including pet insurance
Employee referral bonus
Direct Travel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Macnair Travel Management