Corporate Travel Counselor Support Trainee - Remote/Virtual

Macnair Travel Management Reisterstown , MD 21136

Posted 11 months ago

Location: Remote

Office: Supporting our Baltimore, MD team

Hours: Monday-Friday, 8:30 AM - 5:30 PM EST

Discover your potential with Direct Travel! #DTCareers

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our customers and deliver innovative solutions.

Direct Travel is one of the most respected travel management companies providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

See what it's like to work at Direct Travel! Follow us on Instagram, Facebook, Linkedin,Twitter Glassdoor

We're looking to hire a Corporate Travel Support Trainee to assist our Baltimore, MD Corporate Travel team. This position will train on how to be responsible for the successful completion of comprehensive, accurate and cost effective travel arrangements for Direct Travel clients.

What you will learn:

  • Complete domestic / international travel arrangements for clients which may include air, hotel, ground transportation, and rail

  • Support any documentation of international travel documents, Visa, passport.

  • Operate within detailed procedures

  • Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues

  • Ensure compliance of a clients travel policy while utilizing DT preferred vendors to maximize profit

  • Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.

  • Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance

  • Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based

  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment

  • Work with hotel, car, rail to ensure client customer satisfaction.

  • Perform other duties as assigned

What do we need from you?

  • Previous experience in the travel, tourism or hospitality industry

  • Minimum of 3 years in a customer service role

  • High proficiency using Airline GDS, Sabre is preferred but not required

  • Understands international airfares and international ticketing.

  • Must be able to thoroughly read, understand and follow client travel policies and guidelines.

  • Thorough understanding of Reading each companies information and following guidelines of their policy.

  • Previous experience handling VIP clientele is a plus

  • Excellent communication skills via email and phone

  • Superior customer service skills.

  • Ability to meet and exceed required performance standards

  • Accurate and detail oriented.

  • Work well under pressure and have the ability to deal with change and adversity

  • Working knowledge of Microsoft Word and Excel.

  • Works well independently as well within a group.

Our Employee Benefits and Perks:

  • Health Plan options

  • Vision, Dental and Life Insurance Plans

  • Fitness membership discounts

  • Employee Reward and Recognition Program

  • Training and development opportunities

  • Generous PTO + Holidays

  • 401k and employer contribution

  • Travel perks, including dedicated travel teams to book discounted travel

  • Employee discount programs, including pet insurance

  • Employee referral bonus

  • Plus more!

Direct Travel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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Corporate Travel Counselor Support Trainee - Remote/Virtual

Macnair Travel Management