Corporate Services Support Specialist

Hearst Newspapers Louisville , KY 40202

Posted 2 weeks ago

Overview

Homecare Homebase is an established software development and hosted services leader providing exceptional products and services to agencies in the Home Healthcare and Hospice industries. We offer a state of the art product suite which combines the power and portability of the Smartphone with proven web-based back office and administrative services.

Homecare Homebase has thousands of users across the United States and we are experiencing incredible growth. Our set of Home Health and Hospice products utilizes a Microsoft/VMWare/Citrix hosted solution created using Visual Studio components, ASP.NET, C# and other current technologies. We have offices and co-locate our data center services in Louisville, KY and Dallas, TX.

Primary Job Responsibilities

This position will be a Corporate Services Support Specialist reporting to the Director of Technology Operations.

Specific duties will include to:

  • Analyze, troubleshoot, and resolve corporate user service desk tickets in a timely manner.

  • Investigate and resolve client desktop OS and application related issues.

  • Provision laptop computers using Microsoft System Center Configuration Manager.

  • Provision accounts in Active Directory, Skype, and Exchange

  • Support Skype, Exchange, Microsoft SCCM, SharePoint and other corporate systems.

  • Document existing and new processes and systems per corporate standards.

Job Skills/Requirements

  • The candidate must be able to communicate professionally and effectively with a varied audience including peers, upper management, and the customer. Follow-through and responsiveness employed during customer service are valued attributes.

  • Must have Strong analytical skills with advanced experience troubleshooting and resolving Windows 7, Windows 10, Microsoft Office 2013, Internet Explorer, Chrome, VPN, and other 3rd party as well as in house applications.

  • Must possess the ability to install and configure new desktop equipment, including all peripheral devices.

  • Must be able to troubleshoot and support printers, copiers, and scanners.

  • Must be familiar with Active Directory

  • Demonstrate the ability to learn new skills and apply the knowledge.

  • Must have excellent understanding of Service Desk Operations; including tools, processes and methodologies.

  • Support team continuous improvement by looking for ways to streamline processes and improve customer satisfaction.

Qualifications

  • 2 year technical degree (equivalent experience considered)

  • Citizenship: HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.


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Corporate Services Support Specialist

Hearst Newspapers