Corporate Safety Specialist Team Ldr

External Job Posting

The main purpose of the Compliance Team Leader is to oversee a team of Compliance Specialists to ensure we are upholding compliance with DOT policies, company policies, practices, and procedures with the goal of providing superior and efficient customer service. This position will answer telephones and trouble shoot. various transportation related problems and safety concerns. This will require entries into the iSeries computer system, multiple online portals, and the use of Microsoft products.

ESSENTIAL JOB FUNCTIONS

The job functions listed below represent the essential job duties and responsibilities of the above listed position.

● Provide customer service to drivers calling in and in person with questions regarding compliance to their hours of service. Identify the drivers needs and provide immediate feedback.

● Ability to communicate any problems to our driver associates and provide feedback and resolution.

● Research drivers requests to make log corrections through the computer system. Verify validity through the computer system and update accordingly. Respond back to driver on all researched corrections whether valid or not.

● Work various audit reports by using the computer system screens. Using the reports, research for violations of the hours-of-service regulations and determine disciplinary action.

Handle audit calls and carry out disciplinary action. In addition, ensure the computer is updated with the proper information.

● Monitor drivers with in-cab device communication issues and ensure timely resolution or repair.

● Review paper logs used during malfunctions for accuracy and violations of the hours-of-service regulations and document any issues discovered.

● Document various driver incidents and complaint reports as well as any necessary coaching and counseling.

● Review MVR's that are ran on current drivers to be sure we are DOT legal.

● Performs other related duties as assigned by supervisory personnel in assisting with additional

● Hazmat briefings and general hazardous material compliance questions.

● Locate and view video captured by cameras on Werner equipment (Samsara, Bendix, etc.) of any accident or other Risk event and ensure appropriate length of video is saved with the accident record in our claims administration system. Update Risk systems and personnel as appropriate based on the contents of the video(s).

● Answer incoming calls from drivers, claimants, and customers pertaining to Liability, WC, and Cargo issues.

● Project a professional company image through phone interaction. Transfer calls to appropriate staff.

● Identify, research, and resolve customer internal and external issues using the computer system.

● General clerical duties including opening mail, building files, ordering police reports, electronic file attachment and typing.

● Initial claim investigation and triage handling - Enter claim types: Liability BI, PD and WC Units based on repair order bills, damage estimates, and/or vendor bills for resolution of damages

● Intake and documentation via telecommunication on nonwork-related driver illness and injuries

● Intake and documentation via telecommunication on motorist and internal complaints and coach and counsel

● Intake and documentation via telecommunication on CSA violations and citations in AS400 and incident reporting.

● Perform other related duties as assigned by supervisory personnel.

This role will answer phone calls on and assist Compliance Specialist's phone calls on;

● Hazardous materials

● address motoring public concerns,

● compiling incident reports,

● illness reports

● entering citations

● setting up post-accident drug & alcohol screening

● auditing hours of service records

● supporting drivers when questions arise

● providing counseling to the drivers on safety related concerns

● accidents claims

● cargo claims

● workers' compensation claims

● hiring independent adjusters

● family emergencies

● harassment issues

This is a safety sensitive position.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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