Corporate Restaurant Support Technician

CORPORATE RESTAURANT SUPPORT TECHNICIAN

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE OVERVIEW

ROLE LOCATION

Global Support Center

REPORTS TO NAME

TEAM

IT

REPORTS TO TITLE

Director, Global Restaurant Technology

ROLE PROFILE DESCRIPTION

X FULL-TIME

PART-TIME

40+

HOURS PER WEEK

X EXEMPT

NON-EXEMPT

WHO WE ARE

We're not in the wing business. We're in the flavor business. It's been our mission To Serve the World Flavor since we first opened in 1994, and we're just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else - our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

Wingstop is looking for a Corporate Restaurant Support Technician to join our growing team. This individual will be responsible for maintaining the stability of the technology stack for our corporate owned restaurants. This individual also maintains healthy, influential, and productive 3rd-party vendor relationships. This role will include, but not limited to; supporting Point of Sale system hardware, networking, telephony, camera systems, internet, low voltage cabling, audio/video equipment, and other relevant in-restaurant technologies. This individual will be responsible for coordinating services and tasks including hardware administration, software support, network, applications, and other duties.

WHAT YOU'LL DO

• Provide remote and hands on support to troubleshoot infrastructure issues with ISP's, firewalls / network, Wi-Fi, phones, fax, printers, camera systems, and audio/video equipment during business and non-business hours

• Proactively monitor and manage hardware and network performance and troubleshoot problem areas as required

• Map out and administer hardware/software upgrades for small to large scale projects

• Maintain accurate IT asset inventory and assists in acquisition, configuration, and deployment for new restaurant openings

• Assists with new IT projects by investigating options and making recommendations as to what systems, hardware, and software changes are appropriate for the enterprise including; but not limited to laptops, tablets, printers, and area/department specific software

• Coordinate with various vendors, brand partners (franchisees), and in-store personnel as needed related to technology implementation, issues, and overall restaurant technology support.

WHO YOU ARE

ESSENTIAL SKILLS

• Experience in various network systems, TCP/IP protocols, event logging and VOIP systems, DNS, routers, switches, WIFI, firewalls, and wireless technologies.

• Knowledge of basic restaurant hardware such as receipt printers, kitchen printers, and touch screen POS terminals

• Intermediate knowledge of Windows OS troubleshooting and event logging

• Strong deductive reasoning skills to evaluate, support, and troubleshoot complex technical server/network hardware and software systems and problems.

• Excellent communication skills, both written and verbal.

• Proficient at researching issues using traffic analysis tools, debug tools, and vendor information.

• Working knowledge of PCI controls as it pertains to network architecture requirements.

EDUCATION AND WORK EXPERIENCE REQUIRED

• Bachelor's Degree and/or current, advanced job-related experience.

• 3+ years of IT Infrastructure support experience

• Preferred but not required - Technical certifications (A+, Network+, Security+), Experience with Aloha POS or similar POS hardware.

HUMBLE: You feel there is always opportunity to further your personal and professional growth.

HUNGRY: You have a fire in you to keep pursuing excellence. You have strong business knowledge and an analytical mindset, easily managing projects across business lines, experience working with cross-functional teams, and building relationships with external vendors.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.

A DAY IN THE LIFE

So, what does 'all in a day's work' look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technologies essential to the successful completion of your everyday role responsibilities

• Information gathering, documenting, analyzing and communicating with cross functional colleagues, vendors, and extended Wingstop team.

• Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.

• After hours support on an as needed basis.

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.