Corporate Receptionist

Are you looking to build your career in the reception field?

Northwest Center is hiring Corporate Receptionists to work on-site at the Amazon HQ2 campuses providing a 5-star customer service to customers over email, on the phone, and in person. You will be supporting the organization through a variety of administrative tasks such as greeting and checking in guests, distributing badges, providing resources, and assisting in projects. As the first point of contact for many of our visitors and employees, you are a solution provider and create a memorable customer-centric experience through each interaction.

What is even better, you would be doing this work as a member of Northwest Center, a non-profit organization whose efforts support and advocate for individuals with disabilities. Be proud knowing your work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.

If you are a motivated, self-starter, with a background in customer service, APPLY TODAY!

Location: Baltimore, MD

Schedule: Monday

• Friday, an 8-hour shift, between the hours of 7:30 am

• 6:00 pm

Starting Wage Range: $23.65 per hour | Full Wage Range - $23.65 - $28.14 per hour

What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance

• 17 Accrued Paid Time Off Days Annually

• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave

• Retirement 401(K) with a company match

• Employment Assistance Program (EAP) via Spring Health

• Mental Wellness Program including six free therapy sessions per year

• Opportunity for career development with our NWC Mentorship Match program

• Physical Wellness Reimbursement Program - $25/month

• Student Loan Contribution Program - $50/month

• Free Onsite Parking

• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/

Please submit your resume with your application

What You Will Do

• Opening and closing support service locations, ensuring the lobby is clean and organized.

• Greeting all employees and visitors with a friendly, warm, professional and courteous manner.

• Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person.

• Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges and making transportation reservations as requested.

• Assisting Amazon's recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated.

• Directing new hires and temporary employees to the Security Badge Office to get employee badging.

• Answering incoming calls, determining caller's needs, and transferring to the appropriate person or department.

• Subscribing to reception email lists and responding to all email in a timely manner.

• Following proper procedures to hang and maintain customer posters in all buildings.

• Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation.

• Distributing assets for Amazon employees and updating the associated logs, including but not limited to, keys, access cards, and parking items.

• Distributing Amazon paychecks making sure employee's sign the paycheck log and verifying with your signature or initials.

• Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered.

• Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location.

• Creating a remedy ticket for any facility issues brought to your attention.

• Calling security as needed for assistance and following proper escalation procedures.

Banana Stand Addendum

• Assisting with daily set-up and/or tear down of stand, including occasional decorations

• Unloading bananas from boxes into crates, keeping the stand full and plentiful, and sorting any bruised or damaged bananas out.

• Tracking daily metrics in tracking software, comments, general inquiries, and public response.

Who You Are

• One (1+) years of experience in customer service, call center, or administrative support

• Proof of U.S. Citizenship is required. Some buildings may qualify as Sensitive Compartmented Information Facility (SCIF) and may require U.S. citizenship for background checks.

• Excellent customer service skills and the ability to prioritize tasks

• Strong communication skills and ability to effectively deescalate situations with dissatisfied customers

• Strong conflict resolution, critical thinking, and problem-solving skills

• Ability to understand, interpret, and follow Northwest Center (NWC) and Amazon's Policies and Procedures

Working Conditions and Physical Demands

• Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.

• Ability to move consistently within a 1.5 radius is required.

• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice and occasional evening and weekend shifts.

• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.

At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.

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