The Corporate Communications Director, Special Projects, leads the development and execution of a high-impact communications program focused on a significant transformation initiative (Renaissance) that will have companywide and industrywide impact. Working under the direction of the VP, Corporate Communications and with the guidance of the Program Leader, this role must effectively oversee multiple communications activities simultaneously and work collaboratively with colleagues in a wide variety of roles across the company including business functions and leadership teams.
The ideal candidate is an experienced communications professional, a strategist and tactician, and a proactive problem solver. This professional has an uncompromising commitment to quality and detail. She/he is creative, analytical, works well with senior leadership and thrives in a deadline and change-driven environment.
Essential Duties and Responsibilities:
Serve as a member of a broad Change Management team, inclusive of Business, IT, Project/Change Management, and Corporate Communications leaders
Refine and implement communication strategies aligned to initiative timeline; collaborate with leaders, teams or individuals to adapt strategies and timelines, inform deliverables and reporting as the initiative progresses
Plan, develop and deliver high-quality communications deliverables for targeted internal and external audiences using appropriate media (intranet, corporate announcements, discussion guides and talking points, etc.) that reflects company messaging, business strategy, employee and customer needs, and progress on the initiative
Create/maintain a content 'library' that can be used as a source of approved content and messages for various purposes/audiences
Measure effectiveness of communication activities and use feedback to improve future efforts
Adhere to corporate and department's policies and procedures and brand/ communications standards
Pursue ongoing professional development opportunities, staying current with communications and change management best practices, leading-edge concepts and technologies
Performs other duties as assigned
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrated experience working on complex change and transformation projects; an emphasis on technology implementation, is preferred
Experience with producing internal, organization-wide communications and external, customer-facing communication deliverables across a range of media including written, digital, web, and face to face channels.
Strong writing and editing skills using different styles to reflect the nature of the stakeholder, audience, and message; ability to explain complex or technical concepts in an easily understandable format
Excellent judgment and creative problem-solving skills that address strategic planning and tactical execution with the ability to make decisions in a changing environment and anticipating future needs
General consultancy and client relationship skills, in particular the ability to engage and influence stakeholders at various levels, and the ability to navigate complex organizations
Exceptional verbal and interpersonal skills that demonstrate clear and concise communication and critical thinking with a track record for translating strategic thinking into action plans and output
Experienced with coordinating across a matrixed team
Strong organizational skills with an ability to manage and execute multiple programs and tasks with accuracy and efficiency under tight deadlines
Highly collaborative with colleagues and serves as a champion for internal and external stakeholders/end-users through creative ideation, communications solutions and implementation to meet business objectives
Experience and knowledge of change management principles, with focus on communication strategies to drive change and stakeholder engagement
Deep understanding of communication and engagement trends, emerging practices, and an ability to promote innovative ideas and solutions in the area of change communication
Ability and willingness to perform both strategic and tactical elements of the role
Education and/or Experience:
7+ years' relevant experience in communications or business; previous change management experience in driving complex agendas
Bachelor's degree in a related discipline OR an equivalent combination of agency or corporate experience. Advanced degree preferred.
Proven success working in a matrix environment, influencing without direct authority, and leading large-scale, complex change initiatives
Extensive successful planning, writing, editing and content production experience across all dimensions of corporate communications for a broad variety of channels.
Two years of project management experience and/or training is helpful.
Candidates with experience in financial services, technology, risk management or a high-regulated industry preferred but not mandatory for consideration.
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