Reladyne Cincinnati , OH 45201
Posted 1 week ago
Admin - Sales
Job Title: Corporate Account Manager
Job Objective:
To support existing business with a focus on share of wallet (SOW) as well as develop and grow new corporate lead business opportunities. Satisfy the needs of the customer in an efficient, timely, and courteous manner. Specifically focus on growing sales, profitability, and reinforcement of sales practices and pipeline management.
Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.
Sales
Direct sales focused.
Drive Gross Profit with acceptable Gross Margin of RelaDyne' s products.
Achieve Sales Targets and Budgets set forth by management
Mine Existing Business, Develop Share of Wallet and generate organic growth to targeted customer base
Produce an account portfolio made up of PCMO, HDMO accounts.
Develop Regional and/or customized marketing materials and sales promotion programs
Track and report CSF/BDF funds and claim dollars
Employ and demand a fact-based, analytical approach to all business decisions, with an emphasis on the financial performance of each account assigned
Define key performance indicators for the Strategic accounts, including the establishment of best practices
Report on KPI's on a monthly, quarterly, and annual basis for volume, GP, and revenue at both the channel and account level
Develop and execute the roadmap to provide a superior customer experience for Strategic Accounts
Develop highly professional sales relationships with strategic customers across the country
Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network
Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Strategic Accounts
Work with marketing, as requested and agreed upon, for supply contracts and RFQs.
Work with a dedicated team to expand geographic presence and support RelaDyne's Strategic Selling Platform. Align and expand the distribution of branded and private label offerings.
Coordinate order activity with customer service
Works with Centralized Credit Manager, for credit approvals on new accounts
Customer Relations
Meet or exceed sales and profit goals established in consultation with Sales leadership and Branch management
Conduct quarterly business reviews with strategic accounts and drive critical KPIs identified as important to each customer.
Develop and maintain relationships with assigned customers to include key accounts
Present new products to customers
Ensure follow up with customers on orders and inquiries
Maintain and update customer pricing
Ensure customer satisfaction
Promote company capabilities to customers
Promote Marketing promotions and programs to customers
Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
Address and resolve customer complaints in a timely basis
Assist in the development of Annual Strategic Planner to include the sales budget for a customer list
Monitor sales trends and product performance results
Continually enhance sales skills to promote a professional image
Understand markets and market pricing to generate profitable growth
Effectively work and leverage the Centralized team at RelaDyne which includes but is not limited to purchasing, supply chain, human resources, sales, and marketing
Knowledge, Skills, and Abilities:
Customer service skills
5+ years selling commercial industrial lubricants
Capable of analyzing issues and developing solutions
Ability to be creative and innovative
Communication skills (oral and written)
Interpersonal skills
Judgment and decision-making ability
Listening skills
Organization and time management skills
Product knowledge
Vendor knowledge
Understand how to interpret reports analysis, channel products, and customers
Other:
Build and maintain a robust opportunity pipeline in CRM. Focused on GP growth and sales velocity
Maintain communication with management with regards to pricing issues in the marketplace
Ensure customer account information is accurate in the system
Provide support and feedback to Warehouse Management on shipping issues
Provide support and feedback to Credit Department as it relates to customer accounts
Review trial balance with Credit Manager monthly
Always professionally represent the company ensuring quality customer service
Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
Support corporate programs, goals, and initiatives of the company
Work overtime as needed
Possess and maintain an unrestricted, valid driver's license
Perform the essential duties and responsibilities listed in this job description in a manner that would not endanger the health or safety of the employee, other employees, customers, or members of the public
Performance Measurements:
Sales and gross profit to budget with emphasis on margin management
Share of customer wallet growth
Sales mix by account
Customer feedback
Number of net new accounts
Safety record
Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
Vision: minimum vision required to prevent injury from oneself and others
Hearing: perceiving the nature of sounds with or without correction
Talking: expressing or exchanging ideas using the spoken word
Lifting small weighed objects constantly; 20-pound objects frequently and 20-50 pound objects occasionally
Climbing ladders, stairs, and ramps
Balancing, pushing, and pulling
Crouching, kneeling, reaching, and grasping objects
Walking: moving about inside the office and/or branch facilities as well as airport/travel needs
Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
Capable of traveling as required
Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled
Reladyne