Corp Support Mobile Device Coordinator

New York Community Bancorp, Inc. Westbury , NY 11590

Posted 1 week ago

Description

JOB SUMMARY

A Corporate Support Mobile Device Coordinator administers the Bank's Mobile Device Program according to established NYCB policy and procedures. Provides customer service and technical support to NYCB mobile device users and maintains all reports and logs on a daily basis.

Develops knowledge and skills to assist in the administration of the Bank's Corporate Credit Card and Corporate Donations Programs as needed. Acts as back up to the Corporate Support Supervisor for the Mobile Device Program.

ESSENTIAL FUNCTIONS

Provides customer support for scheduled and unscheduled technical and service related issues for mobile devices used by NYCB employees. Executes incoming requests for new equipment.

Verifies needs, authorizations and initializes the procurement process. Conducts weekly inventory of mobile devices and accessories. Tracks high usage items for reorder recommendations.

Ensures the master list of mobile device users for the Bank remains current. Mobile devices include; mobile phones, IPADS, tablets, hot spots, data cards, and laptops. (Note: laptops are purchased by the IT Department) Tracks monthly device deployment, returns and repairs to mitigate the over issuance of equipment to any one employee or any one project. Updates logs, prepares reports and submits to management.

Travels to back office locations to support critical requirements. Tests remote device management software and USB credentials at back office and disaster recovery operational sites on a routine basis. May provide administrative support for the Corporate Credit Card Program including; operational administration, data management and customer support. May provide administrative support for the Corporate Donations Program including; operational administration, data management and customer support.

ADDITIONAL COMMENTS

Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

QUALIFICATIONS

Education and experience: High school diploma or equivalent.

Some college preferred. Minimum of one year of experience in a retail communication environment preferred.

Knowledge, skills and abilities:

literate with proficiency in the use of Microsoft Word, Excel and Outlook. Detail oriented and good organizational skills.

Demonstrated ability to follow procedures. Ability to move phone equipment and accessories from bins while taking inventory. Ability to operate various types of office equipment such as; scanners, printers, etc.

Ability to travel locally to other office locations as necessary. Ability to communicate to all levels of management. Valid driver's license and clean driving record required.

ABOUT NEW YORK COMMUNITY BANK.

Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. At September 30, 2018, the Company had assets of $51.2 billion, deposits of $30.3 billion, and stockholder's equity of $6.8 billion.

New York Community Bank serves customers through over 250 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona.

With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com .

Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals.

Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.



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Corp Support Mobile Device Coordinator

New York Community Bancorp, Inc.