Cornman Farms Operations Supervisor

ZINGERMAN'S CORNMAN FARMS

Cornman Farms Operations Supervisor

The event staff are responsible for delivery of the Cornman Farms experience to all Guests and the Cornman Farms Team and deliver first impressions to everyone who comes on property.

Our Supervisors (which we call Porter Coaches) are the driving force behind our team's success. With a focus on continuous improvement, visual management, and waste elimination, they lead by example and inspire greatness in every member of our crew.

This is a year round, part time position focusing on continually improving our systems and ensuring a consistent result in all "heart of house" work, including event set up, tear down and cleaning. You will work alongside our event porters to ensure they have the tools they need to do their jobs and make it easier for them to always do the right thing.

Reports to: Managing Partner(s)

Wage: $18.00 per hour

In addition to the hourly rate, Porter Coaches are eligible to participate in the Cornman Farms hourly tip pool, which averages an additional $5.00 per hour.

Days and Nights, Weekends, Part-Time, Flexible hours required

Opening shifts could start as early as 7am; closing shifts could go as late as midnight or 1am (typical shifts run between 9am-11pm).

Our Performance Expectations:

Core Essential Functions

• Facilitate implementation and improvement of practices throughout the Porter Team

• Serve as a champion for Lean work, partnering with Managing Partners to train, communicate, standardize and sustain continuous improvement, visual management and waste elimination

• Improve Team's decision making and facilitate conflict resolution

• Motivate and coach the Team to operational success

• Consistently promote high standards through personal example so that each Staff Member understands the standards and behaviors expected of them

• Check-in with each Porter as they arrive to work, provide encouragement and direction for the days tasks

• Monitor the completion of heart of house tasks, ensure good performance and record on appropriate systems

• Evaluate performance of Porter Team and redirect behaviors when necessary

• Identify and assist in resolving any issues that might occur during a shift or event

• Build strong and positive working relationships with other departments, including them in the improvement activities and understanding their needs

• Provide feedback directly to Porters and to Managing Partners

• Conduct all business in accordance with Zingerman's Guiding Principles

• Demonstrate a commitment to the success of the business and Team Members

• Ensure opening and closing Porter Standard Operating Procedures are followed accurately

• Maintain a clean, organized and stocked environment

• Demonstrate proper handling and storage of cleaning equipment and food service equipment

• Work with the team to ensuring the property is "Guest ready" before an event and "Close ready" at the end of the day/night

• Maintain a safe and sanitary work environment, as well as ensuring specifications are met for health inspections

• Give exceptional service to all Guests, vendors and Staff at our events

• Respond quickly to requests from Guests, Co-workers, Supervisors and Managers while being accurate, polite and enthusiastic

• Maintain a professional image at all times through actions and appearance

Other duties

• Dishwash using automatic dishwashing machine and three compartment sink

• Assist with managing inventory of all rental items - including storage, distribution, and cleaning

• Assist in cleaning the property inside and out, including bathrooms and sweeping and mopping floors

• Move rental items as needed

• Farming, gardening and light maintenance

• Attend and participate in huddles (meetings) as required or needed

The Success Patterns for the Supervisor ("Porter Coach") position are:

• Strong people management and leadership skills

• Ability to coach, counsel and develop and train people

• Excellent verbal and written communication skills

• Experience working in food service, events or a coach role is a plus

• Ability to work weekends

• Has a flexible schedule

• Ability to work in all weather conditions (rain, snow, etc.)

• Has reliable transportation to and from work

• Reports to work on time for all shifts and follows proper call-in procedures when necessary

• Works independently and is reviewed infrequently with minimal supervision

• Self-supervising within the guidance and expectations of divisional management

• Communicate with clarity and demonstrate excellence in approach to work and people activities

• Excellent organization skills

Physical Demands:

• Must have high levels of mobility, flexibility, dexterity, coordination and energy

• Must be able do the essential functions of the job for long periods of time and work under heavy stress during busy times

• Must be able to bend, stoop, and navigate a variety of terrain on the property

• Must be able to lift at least 50 lbs.

Desired Characteristics:

• Has excellent communication skills

• Ability to thrive in a physically demanding, fast-paced environment

• Ability to set and meet priorities

• Ability to effectively manage emotions in the workplace

• Ability to accept constructive criticism regarding job performance

• Excellent attendance and punctuality

• Has a reputation for maintaining excellent relations with all levels of Staff

• Is able to follow directions in the moment, under time pressure, with a positive attitude

• Demonstrated ability to understand organized systems and work in an organized workspace