Core Banking Operations Manager

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Core Banking Operations Manager oversees the Core Banking Operations Team responsible for the planning, implementation, governance, and support of MACU's Core Banking platform. This position will lead activities associated with the Application Management Lifecycle, including the build, deployment, quality and maintenance of the Core platform and related technologies.

This position works closely with project sponsors, business and technical partners, end users, and leaders in the delivery and support of Core activities. Our objective is to drive innovation and efficiencies that best support business growth and operational productivity.

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St

Sandy, UT 84070

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

Technology Services

• Lead and perform activities associated with the design, build and deployment of the Core platform and related technologies, partnering with internal and 3rd party stakeholders for successful delivery. This may include but not be limited to, new solution implementation and installation, configuration, integrations to other credit union systems, and data extraction.

• Manage and where needed, perform activities associated with the ongoing application maintenance (upgrades, monitoring, application patching, etc) of the Core platform and related technologies

• Manage and where needed, perform activities associated with the day to day needs of business partners, such as application configuration changes, creating/changing batch jobs, and maintaining user permissions.

• Partner with business unit stakeholders and leadership to ensure strong relationships are maintained, and business, technology requirements and solutions are understood

• Define and maintain operational standards that address key Core activities and promote consistency efficiency, security, and quality. Examples include but are not limited to, implementation (build), maintenance (run), user access controls and testing processes.

• Build and deliver a service model that meets defined operational standards, team metrics and regulatory controls

• Act as subject matter expert and custodian of related Core Banking technologies, educating, and assisting business partners with their objectives

• Develop Core platform strategies that identify opportunities for application optimization, redesign, and/or process improvement

• Facilitate and support User Group forums and feedback addressing the various needs, concerns, expectations of credit union employees supporting our members. Demonstrate results back to the group against key deliverables.

• Attend and promote branch visits to observe day to day use of Core technologies for continual input and evolution

• Manage 3rd party relationships where needed for application support. Follow credit union processes for the needed contractual agreements ensuring all expectations for 3rd party obligations, service levels, penalties, etc. are met.

• Responsible for the measuring, reporting and solution outcomes associated with assigned metrics for areas such as, quality, employee satisfaction, and team capacity.

• Manage an On Call schedule for 24/7 support, and where needed, perform On Call support activities promoting optimal solution uptime, service levels and minimal user interruptions across our employee and member audience.

• Ensure solution monitoring is in place and continually revisited to ensure notification/alerts are triggered for relevant staff identifying critical events immediately and areas requiring further attention.

Team Management

• Effectively manage team capacity against the business needs and priorities of the Credit Union - ensuring the right focus and urgency are allocated accordingly. Produce relevant metrics resulting from the team's identified system for resource planning/time tracking.

• Actively manage performance, develop talent, and create career paths and sustainable succession plans.

• Assist the Core Banking team with, and as needed, perform the needed hands-on troubleshooting and support of production issues and efforts

• Leverage internal and external resources (forums, groups, trainings) to stay abreast of industry best practice, influence change and promote technical credibility for leading and driving team outcomes

• Building a strong technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.

Governance

• Ensure platforms are appropriately architected and deployed to deliver business continuity and disaster recovery objectives, partnering with other Technology resources where needed.

• Responsible for application access controls meeting regulatory requirements and enabling satisfactory internal and external audits.

• Identify and communicate risk and associated mitigation plans to drive awareness and collective decisioning with business partners and leadership

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 5+ years experience supporting Retail Core Banking software or Enterprise Platform equivalent
• 3+ years experience managing application support team(s)

Education

• BS or equivalent in related field preferred

Computer/Office Equipment Skills

• Microsoft OS and SQL database experience required
• IBM AIX and Db2 experience preferred

Language Skills

• Demonstrated ability to clearly communicate verbally and in writing.

• Demonstrated ability to read and follow instructions.

Other Skills and Abilities

• Results driven and proactive, with a strong sense urgency and accountability

• A strategic approach, with the ability to lead and motivate your team

• Able to promote and maintain high standards of customer service at all times improving outcomes for employees and Credit Union members.

• Strong organizational and management skills promoting cross functional collaboration and mutual desire for results.

• Excellent communication skills, both written and oral demonstrated through all levels within the organization, from end-user to senior management regarding business and IT needs.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

• This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.